Careers

Brand Ambassadors focus on signing up homeowners for FiberFirst internet services. Brand Ambassadors enjoy meeting new people, working on their phones and getting some exercise. Start with this door-knocking position, meet your sales goals and advance in your career with us. We are hiring immediately. LEARN MORE

The Customer Service Concierge is an invaluable part of the success of FiberFirst. The Service Concierge will serve as an intermediary for customers, service, billing, technical, sales and other FiberFirst departments by managing specific pre- and post-sale activities that will help maximize customer satisfaction and successful onboarding. LEARN MORE

The Relationship Manager position is focused on managing the FiberFirst installed customer base. In this role the RM will be responsible for maintaining, growing, and acquiring new revenue from the existing base of FiberFirst customers. The Relationship Manager will also focus on saving accounts, helping resolve customer satisfaction issues and proactively reduce churn. This position requires the achievement of a monthly quota combined with the additional new revenue and term renewals along with customer retention targets. LEARN MORE

FiberFirst is a facilities-based Internet, data and voice communications provider that specializes in reliable, cost-effective fiber connections for businesses as well as residential communities. Headquartered in Keller, Texas, the company’s local network presence spans metropolitan areas including, Dallas, Fort Worth, and Austin. FiberFirst is looking for top sales performers, who are ready to contribute within a fun, high growth, and dynamic environment. LEARN MORE

FiberFirst is looking for ambitious and energetic Community & Partner Relations Manager to manage/grow our existing Homeowner Association, Real-Estate, and community relationships to identify and procure business in addition to supporting events & awareness campaigns. Primarily a business development role, you will be working directly with HOA, property developers, real-estate agents, and management companies to drive FiberFirst internet connectivity business within the community through direct sales, working with marketing on local events and identify greenfield areas to target. LEARN MORE

The ISP Market Manager plays a critical dual role in both executing the customer acquisition strategy of our new fiber brand, creating a full go to market plan as well as leading a core market within the FiberFirst Texas footprint. This all-encompassing role will have a broad range of responsibilities including, but not limited to, overall sales and local market responsibility for FiberFirst, overall market sales and community partnerships within the assigned territory, hiring of the front-line sales team, P&L ownership, and ongoing support of all local market activities. LEARN MORE

FiberFirst is looking for a Marketing Communications Manager (MCM) who will serve a critical role in the smooth-running of the organization. The MCM should have a solid understanding of marketing strategy and tactics and be able to effectively communicate with people at all levels and roles within and outside the company. The MCM should be adept at organization, written and verbal communication, and have strong report/presentation writing skills. The MCM will report to (title). The MCM does not have direct reports. The MCM is a full-time position worked from an office in (city). LEARN MORE

A Network Operations Support Specialist supports the Network Team ensuring all aspects of projects are being completed as efficiently as possible. The main duties include reviewing budgets, project funding, procurement, reviewing inventory levels, and providing recommendations to streamline network processes. LEARN MORE

Responsible for Project Management functions for all administrative and operational related functions for small to large scale network construction projects for One Source Communications. Manage workload distribution, job due dates, and change controls as well as audit functions related to both works completed and invoicing to ensure both timely and accurate delivery and billing of work by our vendor partners. LEARN MORE

The Warehouse Associate supports the Network Team maintaining a steady flow of materials in and out of the warehouse. The main duties of the Warehouse Associate include maintaining inventory levels by accurately recording and reporting the established receiving and material check out processes and maintaining a safe and organized environment. The Warehouse Associate will report to the Warehouse Manager ensuring stock levels are maintained at sufficient levels. Qualified candidates may need to lift boxes up to 50lbs. LEARN MORE

The Field Technician is responsible for troubleshooting the fiber network for a variety of customers throughout the region while adhering to strict quality and industry standards with minimal oversight. You will evaluate network problems and provide the best possible solutions. LEARN MORE

At FiberFirst, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Field technicians shall be responsible for the installation of fiber for a variety of customers across the region while adhering to strict quality and industry standards with little or no supervision. LEARN MORE

At FiberFirst, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Field technicians shall be responsible for the installation of fiber for a variety of customers across the region while adhering to strict quality and industry standards with little or no supervision. LEARN MORE