FiberFirst provides simple, two-way access to customer account information and alerting through SMS messages. Information available through text alerts includes billing information and account change information. This service is provided free of charge, is available on any wireless phone, and is easy to use. SMS/Data rates may apply depending on your mobile phone carrier.

Read the GOCare Messenger SMS Alert Terms & Conditions.

Keyword reference guide


Text the word APPT to 833-342-7444 to receive a text message with any scheduled appointment you might have.


Text the word BAL to 833-342-7444 at any time during the month to receive a text message with your current balance due & the date it is due.


Text the word PAY to 833-342-7444 at any time during the month to receive a text message with your most recent payment posted to your account and when it was posted.


Text the word HELP to 833-342-7444 to receive a text with available KEYWORDS to access your account information and a hotlink to more information.


Text the word STOP to 833-342-7444 at any time during the month to stop receiving text account alerts to your mobile phone. Text UNSTOP to opt back in.


Text the word ACCT to 833-342-7444 at any time to receive your account number on your mobile phone.

Consumer FAQ's

What is GOCare?

GOCare is a mobile account alert platform proactively delivering account information (statements, balance, due date, payment confirmation, appointment reminders, and more). Information can be initiated by either FiberFirst or the Customer with the use of “KEYWORDS”.

Why should I use GOCare Alerts?

GOCare is faster and easier than calling the call center or logging on the website. You have immediate access to important account information (like that referenced above) faster and more conveniently. A record of your account status is stored in your SMS history for quick reference.

Will I constantly be getting messages from FiberFirst?

NO! FiberFirst will send customers 3 – 5 messages per month. Examples may include: balance amount, your payment is due (and/or past due), and appointment confirmations if applicable. Customers may initiate these inquiries by using the KEYWORDS shown below.

Will you sell my information to others?

NO! FiberFirst protects its customers and their account information and will never sell or share it for any reason. You will only get text messages from FiberFirst through the GOCare service.

How much will GOCare cost me?

FiberFirst does not charge for GOCare. Customers’ mobile service provider may charge the mobile user to send / receive text messages depending on the terms of their mobile account.

Do I have to use GOCare?

FiberFirst’s customers do agree to accept text messages per the Company’s Terms and Conditions; however, customers may opt-out at any time by texting STOP to 833-342-7444.

Does Capitalization matter when I am texting to the Company?

No. GOCare recognizes upper and lower-case letters as the same.

What if I get a new mobile number?

Customers must be opted-in to the GOCare system again if they get a new mobile phone number – not if they get a new phone with the same number. Please ensure you update your FiberFirst account with your new mobile contact number (and delete the old mobile number).

How do I Opt-Out of or stop receiving the GOCare message alerts?

To Opt-Out, text STOP (without additional characters or spaces) to 833-342-7444 .

Which wireless carriers support the GOCare text message service?

Virtually ALL domestic wireless carriers support the GOCare service offering. For the most current list of those carriers, please see FiberFirst’s Terms and Conditions.