How do I set up a secure Wi-Fi network?
FiberFirst technicians will assist you in setting up a secure Wi-Fi network during installation, utilizing our equipment to establish a protected connection.
FiberFirst technicians will assist you in setting up a secure Wi-Fi network during installation, utilizing our equipment to establish a protected connection.
The Nokia Wi-Fi app can provide easy set up and configuration, network monitoring, device management, parental controls, and more. Please search ‘Nokia WiFi’ if your App Store to download.
To recover or change your Wi-Fi password, perform a factory reset on the bottom of your device. If you need further instructions on how to do this, please contact our Customer Care team. You can also access the Nokia app on your phone, where you are able to change your password.
FiberFirst technicians will verify speeds at the time of installation. Advertised speeds are based on a wired connection. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer… Lee mas
We suggest unplugging your router, waiting a minute or two, and then plugging it back in. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team… Lee mas
For further Restarting Nokia Combo Unit and Nokia Combo Unit With Router: Unplug the power cable from your router Wait for at least 10 seconds Plug the power cable back in Wait for the router to fully restart Combo Units have a button above the power cord that can be used to turn the Modem… Lee mas
Try unplugging the router, double check that you have input the right password on the correct network, or check that the device you are using is outdated. For additional help, contact our Customer Care team at 833-342-7444.
Firmware will be updated remotely from FiberFirst across our entire network periodically. You do not need to update.
Customers will receive advance notice of any planned network maintenance or downtime, with notifications provided at least 24 hours in advance (barring an emergency). Our scheduled downtime is typically handled overnight.
Parental control options can be obtained using the Nokia Wi-Fi app.