How do I set up a secure Wi-Fi network?
FiberFirst technicians will assist you in setting up a secure Wi-Fi network during installation, utilizing our equipment to establish a protected connection.
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How do I set up the Nokia Wi-Fi app?
The Nokia Wi-Fi app can provide easy set up and configuration, network monitoring, device management, parental controls, and more. Please search ‘Nokia WiFi’ if your App Store to download.
I forgot my Wi-Fi password. How do I recover or change it?
To recover or change your Wi-Fi password, perform a factory reset on the bottom of your device. If you need further instructions on how to do this, please contact our Customer Care team. You can also access the Nokia app on your phone, where you are able to change your password.
Why don’t my internet speed test results match my plan?
FiberFirst technicians will verify speeds at the time of installation. Advertised speeds are based on a wired connection. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team for troubleshooting assistance.
What do I do if I experience slow internet speeds or lose connection?
We suggest unplugging your router, waiting a minute or two, and then plugging it back in. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team for troubleshooting assistance.
How do I troubleshoot my router?
RESTARTING NOKIA COMBO UNIT and NOKIA COMBO UNIT WITH ROUTER Unplug the power cable from both the router and ONT (Optical Network Terminal). Wait at least 10 seconds. Reconnect the power: First, plug in the ONT. Wait until two green lights appear. Then, plug in the Nokia router. If the second light on the ONT turns red, contact Customer Care at 833-342-7444. After both devices reboot, test your internet connection. If it’s still not working,… Lee mas
Why doesn’t my device connect to Wi-Fi?
Try unplugging the router, double check that you have input the right password on the correct network, or check that the device you are using is outdated. For additional help, contact our Customer Care team at 833-342-7444.
Do I need to update my router firmware?
Firmware will be updated remotely from FiberFirst across our entire network periodically. You do not need to update.
What is the policy on network maintenance and downtime?
Customers will receive advance notice of any planned network maintenance or downtime, with notifications provided at least 24 hours in advance (barring an emergency). Our scheduled downtime is typically handled overnight.
How do I set up parental controls?
Parental control options can be obtained using the Nokia Wi-Fi app.