Why don’t my internet speed test results match my plan?
FiberFirst technicians will verify speeds at the time of installation. Advertised speeds are based on a wired connection. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team for troubleshooting assistance.