How will the construction team address any disruption to driveways, sidewalks, or other paved surfaces?
In the event any damage to your property occurs due to installation issues, they will be fixed at no charge to you.
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How will the construction team handle any landscaping or vegetation on my property?
In general, landscaping and vegetation beds are avoided and we try to be as careful as possible as to not disrupt anything on your property.
What safety measures are taken during the installation process?
Safety is paramount during the installation process. FiberFirst adheres to strict safety protocols that ensures the safety of team members, protection of underground utilities and the preservation of your property.
What is the warranty or guarantee for the physical construction work performed on my property?
In the rare event of property damage during installation, FiberFirst takes full responsibility for repairs, ensuring that your property is restored to its original condition at no additional cost to you.
Is there a post-construction cleanup process, and what does it entail?
Once installation is complete, FiberFirst technicians carefully clean the work area, leaving your property as pristine as they found it.
What should I do if the installation team encounters difficulties during the process?
Our expert installation team will be in constant communication with the homeowner, should any delays or issues arise.
Are there any environmental considerations during installation?
As part of our commitment to environmental stewardship, FiberFirst follows industry-standard regulations to minimize any ecological impact during installation, preserving the natural beauty of your surroundings.
Who do I contact if I have questions about your construction process?
Our dedicated Customer Care team is happy to provide any assistance you may need. Contact them at 833-342-7444
Why are you in my yard without permission?
When you sign up for installation, you consent that the fiber company can be on your property for the expressed purpose of installing your fiber. Please note, this could require more than one visit. We encourage customers to watch our animated Installation Video to see the entire process: https://bit.ly/3zpPtZw