Conectándote con la velocidad de la luz
Conectándote con la velocidad de la luz
We suggest unplugging your router, waiting a minute or two, and then plugging it back in. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team for troubleshooting assistance.
RESTARTING NOKIA COMBO UNIT and NOKIA COMBO UNIT WITH ROUTER Unplug the power cable from both the router and ONT (Optical Network Terminal). Wait at least 10 seconds. Reconnect the power: First, plug in the ONT. Wait until two green lights appear. Then, plug in the Nokia router. If the second light on the ONT turns red, contact Customer Care at 833-342-7444. After both devices reboot, test your internet connection. If it’s still not working,… Lee mas
Try unplugging the router, double check that you have input the right password on the correct network, or check that the device you are using is outdated. For additional help, contact our Customer Care team at 833-342-7444.
Firmware will be updated remotely from FiberFirst across our entire network periodically. You do not need to update.
Customers will receive advance notice of any planned network maintenance or downtime, with notifications provided at least 24 hours in advance (barring an emergency). Our scheduled downtime is typically handled overnight.
Parental control options can be obtained using the Nokia Wi-Fi app.