Terms and Conditions (Texas, Arizona, Nebraska)

FiberFirst (hereafter “FiberFirst”, “Company”, “we” or “us”) and the customer whose name and address appear on the Service Order (hereafter “Customer”, “you” or “your”) enter into this agreement whereby we will provide you those services listed on the Service Order or any other services purchased by you from us (“Services”) and you agree to pay our current fees and rates for those Services. We may change our fees and rates for the Services, from time to time, with notice to you as required by law. By acknowledging the Service Order, you agree to abide by these Terms and Conditions and those contained in the Additional Terms of Service Addendum, which is hereby incorporated by reference, and collectively with the Service Order, forms the agreement between us (“Agreement”).

1. Electronic Signatures, Notices and Disclosures.

You consent to the use of electronic signatures for all agreements with us and consent to receive any or all notices and disclosures we send to you online or through other electronic means (e.g. email or text over the wireless number you provided to FiberFirst, charges may apply). Your consent may be given by: clicking a box indicating your acceptance, consent or acknowledgment; activating any of our services; or, using any of our services. If you want a paper copy of any document provided to you online, by email or other electronic means, please contact us at 833-FIBRGIG and a paper copy will be sent to you at no charge (except for paper invoices for which we may charge a fee). If you no longer wish to sign documents using electronic signatures or receive notices or disclosures electronically, you may email contactus@FiberFirst.com or send a letter withdrawing your consent at no charge to you to FiberFirst, Attn: Customer Care, 550 Reserve Street, Suite 600, Southlake, TX 76092. Your withdrawal will not affect the legal validity or enforceability of the electronic documents, signatures and deliveries prior to the time the withdrawal of your consent is processed. If your email, mobile phone number, or other address for electronic communications changes, please let us know promptly by emailing contactus@FiberFirst.com or contacting 833-FIBRGIG. The following hardware and software are required to access and retain the electronic documents: Adobe Acrobat Reader software, version 6.0 or higher, computer running the latest version of Microsoft Internet Explorer or another compatible browser capable of viewing the site in 128-bit encryption.

2. Plazo, Facturación y Pago

(a) Effective Date. Este Acuerdo entra en vigencia cuando lo firma usted y FiberFirst lo acepta, ya sea mediante la ejecución en nombre de FiberFirst o cuando FiberFirst comienza el proceso de prestación de Servicios. Tras la aprobación, comenzaremos tan pronto como sea posible la instalación, conexión y prueba de los circuitos y/o equipos necesarios para prestar los Servicios.

(b) Term. The initial term of this Agreement (“Initial Term”) will begin the date we provide notice to you that the Services are available for your use. Unless otherwise specified on the Service Order, the term of the Agreement is month-to-month. You may order additional services at your existing Service Location(s) under this Agreement for which Service(s) shall have an Initial Term coterminous with the Initial or Renewal Term of the existing Service(s) at said Service Location, subject to our acceptance. Services for additional Service Locations may also be ordered, subject to our acceptance, under this Agreement.

(c) Billing. We will begin invoicing you for the Services and other charges after giving you notice that the Services are installed and available for your use and will continue invoicing you on a monthly basis until the Agreement is terminated. We will bill monthly recurring charges in advance and usage charges after the usage occurs. You are responsible for all Other Charges and Government Fees and Taxes which will be separately listed on each invoice. We may require, in our sole discretion, that you provide a deposit or other assurance of payment before the Services are provided and/or thereafter. Any required deposit shall not bear interest unless required by law. If you delay acceptance of the Services after receiving notice that Services are available, we may, in our sole discretion, begin invoicing you for the ordered Services. If you continue to delay acceptance of the Services for more than 60 days after the date the Services are available, you will have materially breached this Agreement, and we will be entitled to terminate this Agreement without further notice.

(d) Back-billing. Nos esforzaremos por facturarle los cargos de manera oportuna. Sin embargo, a menos que lo prohíba la regulación estatal, usted será responsable de todos los cargos, independientemente de cualquier retraso en la facturación, ya sea por error, falta de datos necesarios, negligencia o cualquier otro motivo. Ninguna demora de este tipo constituirá una base para un reclamo de renuncia, impedimento u otra excusa de su obligación de pagar nuestros cargos, independientemente de la duración de la demora. Nada de lo aquí contenido afectará el transcurso de cualquier estatuto de limitaciones aplicable a tales obligaciones.

(e) Payment. Invoices are due and payable upon presentation, and become past due after the Pay By Date printed on the invoice. If you have a bona fide dispute with any of the amounts on the invoice (“Disputed Amount”), you shall pay all amounts not in dispute by the Pay By Date and provide us with a written request for a billing adjustment, together with all supporting documentation, within 45 days after the Pay By Date or your right to any billing adjustment shall be waived. If we agree to adjust all or a portion of the Disputed Amount, you will not be obligated to pay a late payment charge on the adjusted amount. If you fail to pay all non-Disputed charges on our invoice by the Pay By Date, we may impose a late payment charge of 4% per month or the maximum rate allowed by law, whichever is less, on the unpaid balance until the amount is paid. We may also suspend your services until all delinquent amounts, including late payment charges, are paid in full. An additional charge will apply to each returned payment.

(f) Refund Policy. There are no refunds for rendered Services. Subject to the provisions regarding Early Termination Charges, if you voluntarily terminate your Agreement with us and you have paid us in advance for Services not yet rendered by us, then, after receiving a final invoice from us, you may request a refund equal to the credits listed on your final invoice. All such refunds are subject to the following conditions: (i) all requests for a refund must be made within sixty (60) days of the date you receive a final invoice from us; and (ii) all requests for a refund must be made to our customer service department at 833-FIBRGIG or Billing@FiberFirst.com.

3. Sus obligaciones

(a) Our Property. Cualquier equipo que instalemos en sus instalaciones o que FiberFirst o nuestro proveedor externo autorizado le envíen sigue siendo nuestra propiedad personal, y nada de lo contenido en este Acuerdo le otorgará o transmitirá ningún derecho, título o interés en dicho equipo. Usted acepta no interferir ni dañar el equipo y acepta reembolsarnos cualquier pérdida o daño causado por sus actos intencionales o negligentes o por los actos intencionales o negligentes de sus agentes, empleados, usuarios autorizados o representantes. Usted nos permitirá retirar el equipo de sus instalaciones o nos lo devolverá de inmediato al finalizar los Servicios para los que se utilizó el equipo.

(b) Building Access. Deberá obtener todas las aprobaciones necesarias, los permisos correspondientes y/o las tarifas de uso que se obtengan, si corresponde, para que tengamos acceso total antes de la instalación del Servicio y mientras se proporciona el Servicio.

(c) Responsibility for Message Content. Usted es el único responsable de todo el contenido que pone a disposición en oa través de nuestros Servicios. Usted garantiza que dicho contenido no infringirá ni contendrá ningún contenido que infrinja o infrinja de otro modo ningún derecho de autor, patente o cualquier otro derecho de un tercero y que dicho contenido no infringirá ninguna ley, regla, regulación o estándar de la industria.

(d) Use of Services. No utilizará los Servicios para ningún propósito ilegal, ilegal, abusivo o fraudulento y utilizará los Servicios de tal manera que evite daños a nuestra red. Su uso adecuado de los Servicios incluye cumplir con todas las Políticas de uso aceptable ("AUP") que están disponibles a pedido y se muestran en nuestro sitio web en www.FiberFirst.com. The AUP may be amended from time to time.

(e) Third-Party Obligations. Usted es responsable de pagar los cargos de proveedores externos. Además, usted es responsable de organizar la desconexión y el pago de los cargos relacionados con la desconexión de cualquier servicio relacionado con su(s) proveedor(es) actual(es). No se nos podrá delegar la desconexión de tales servicios.

(f) Network Security. You acknowledge that it is your responsibility to take whatever actions you deem necessary to make your computer, voice and data network and circuits adequately secure from unauthorized access. You further acknowledge that we only provide broadband internet access, voice over internet protocol (“VoIP”) services and certain equipment to you and that we are not responsible for the security of your network and circuits from third parties, or for any damages that may result from any unauthorized access to your network. Also, we urge you to seek independent advice with respect to products, equipment (including configurations), and services available to make your computer network and infrastructure more secure from third parties.

USTED RECONOCE ADEMÁS QUE NINGUNO DE NUESTROS EMPLEADOS, AGENTES, REPRESENTANTES O SUBCONTRATISTAS HA HECHO, Y NO TIENEN LA AUTORIDAD PARA HACER, NINGUNA DECLARACIÓN CON RESPECTO A LA SEGURIDAD DE SU RED O LOS SERVICIOS QUE PROPORCIONAMOS QUE SON INCONSISTENTES CON LAS DECLARACIONES CONTENIDAS EN ESTA SECCIÓN 3(f).

4. EMERGENCY CALLS AND 9-1-1 DIALING

911 CALLING USING FIBERFIRST PRODUCTS DIFFERS IN IMPORTANT WAYS THEN FROM PLACING 911 CALLS FROM TRADITIONAL WIRELINE TELEPHONE. THIS SECTION PROVIDES IMPORTANT INFORMATION ABOUT SUCH LIMITATIONS:
(a) GENERAL LIMITATIONS APPLICABLE TO ALL FIBERFIRST PRODUCTS. PLACING A 911 CALL USING A FIBERFIRST PRODUCT IS SUBJECT TO THE FOLLOWING LIMITATIONS (A) WE CANNOT GUARANTEE THAT A CONNECTION WILL BE ESTABLISHED ENABLING THE PLACING OF EMERGENCY CALLS; (B) 911 CALLING WILL NOT BE FUNCTIONAL IF YOUR BROADBAND CONNECTION IS NOT FUNCTIONAL FOR ANY REASON OR ANY OF YOUR TELEPHONES CANNOT ACCESS A BROADBAND INTERNET CONNECTION AT THE TIME THE CALL IS ATTEMPTED; (C) 911 CALLING MAY NOT BE AVAILABLE IF THERE IS A POWER OUTAGE ASSOCIATED WITH YOUR BROADBAND CONNECTION OR YOUR TELEPHONE; (D) 911 CALLING WILL NOT BE AVAILABLE IF YOUR SERVICES ARE CANCELLED, TERMINATED OR SUSPENDED BY FIBERFIRST FOR ANY REASON; (E) YOUR 911 CALL MAY BE DELAYED OR NOT TRANSMITTED AS RAPIDLY AS THOSE TRANSMITTED USING A TRADITIONAL WIRELINE PHONE SERVICE; (F) IF A CONNECTION IS ESTABLISHED, SUCH CONNECTION MAY NOT BE TO THE GEOGRAPHICALLY APPROPRIATE EMERGENCY RESPONSE CENTER (G) IF A CONNECTION IS ESTABLISHED, YOUR ACTUAL LOCATION INFORMATION MAY NOT BE AVAILABLE TO THE EMERGENCY CALL TAKER; (H) IF A CONNECTION IS ESTABLISHED, THE INCORRECT ADDRESS MAY BE AUTOMATICALLY PROVIDED TO THE EMERGENCY CALL TAKER; (I) THE EMERGENCY CALL TAKER MAY NOT HAVE THE CAPABILITY TO RECEIVE EITHER REGISTERED 911 LOCATION INFORMATION ASSOCIATED WITH YOUR ACCOUNT OR AUTOMATIC LOCATION INFORMATION WHEN USING THE FIBERFIRST PRODUCTS; (J) IF YOUR PHONE USED TO PLACE 911 CALLS MALFUNCTIONS FOR ANY REASON, YOU MAY NOT BE ABLE TO PLACE 911 CALLS, YOUR REGISTERED 911 LOCATION OR AUTOMATIC LOCATION INFORMATION MAY NOT TRANSMIT OR YOU MAY NOT BE ABLE TO RECEIVE A CALL BACK FROM AN EMERGENCY CALL TAKER.

(b) User-Provided Registered 911 Location. To ensure your 911 call is routed to the proper Emergency Response Center and to ensure that the emergency response personnel can send help to your physical location in any of the 50 U.S. states and the District of Columbia, FiberFirst needs to obtain the address from which you are placing the emergency call (“Registered 911 Location”). You are responsible for providing FiberFirst an up-to-date Registered 911 Location. If you fail to do so, we may not be able to obtain your location information and route your call to the appropriate Emergency Response Center or provide your physical location. If you change your Registered 911 Location, you must update FiberFirst with your new Registered 911 Location. If FiberFirst is not able to validate the new Registered 911 Location, you will not be able to submit the provided address and it could take as long as up to several business days to activate 911 service at the provided address. If a 911 emergency call is made prior to activation, then your call and the Registered 911 Location information may not be automatically routed to the appropriate Emergency Response Center. You can inform FiberFirst of your initial or new Registered 911 Location by calling 833-342-7444.

(c) 911 Available Only in the U.S. 911/E911 calling functionality for all FiberFirst Products is available only for calls placed from a location in any of the 50 U.S. states and the District of Columbia.

(d) 911 Calling on a Mobile Platform. By using the FiberFirst Mobile Application on a mobile platform, or any part thereof in any way, you grant us permission to share your location with emergency response personnel. Your location may be automatically detected when your phone is running the FiberFirst Mobile Application and we may transmit that information to Emergency Response Center or we may transmit your Registered 911 Location information. We cannot know with certainty which location will be transmitted with such calls. We will attempt to route your call to the geographically appropriate Emergency Response Center based on your location information but if we rely on your Registered 911 Location and that is different than your actual location, your 911 call may be routed to the incorrect Emergency Response Center. It is also possible that your call may be routed to an Emergency Call Center. Such center will only have access to your Registered 911 Location which may not be your actual location and may not have access to your call-back telephone number. Additionally, such Emergency Call Centers will not be the geographically appropriate Emergency Response Center and that will likely result in the delay of dispatching emergency first responders.

(e) Emergency Call Center. FiberFirst reserves the right to route a 911 call to an Emergency Call Center when it cannot validate location information. An Emergency Call Center may require you to provide your current location orally to determine the geographically appropriate Emergency Response Center.

(f) You acknowledge and agree that FiberFirst, when providing access to emergency communications services through any of FiberFirst Products or Services, intends to limit its liability and immunize FiberFirst from all liability of the same scope and extent that is equivalent to the scope and extent of immunity or other protection from liability afforded any local exchange carriers under federal and applicable state law (whether through statute, judicial decision, tariffs filed or posted by local exchange carriers, or otherwise).

5. IPTV Services and Programming Disclaimer

(a) All programming, programming services, programming packages, number of channels, channel allocations and selection of broadcast channels provided through the IPTV Services are subject to change by FiberFirst in its sole discretion, in accordance with applicable law. Customer acknowledges and agrees that FiberFirst has the right at any time to preempt, without prior notice, specific programs or services advertised as available to Customer and to determine what substitute programming, if any, shall be made available. FiberFirst may, at its discretion, make additions, deletions or modifications to its current program line-up without accountability or liability to Customer. FiberFirst shall not be liable for failure to deliver any programming. FiberFirst assumes no liability for any programming or information distributed over or through the IPTV Service or Internet unless produced exclusively by FiberFirst. FiberFirst shall not be responsible for any products, merchandise or prizes promoted on or purchased through the use of the IPTV Services, unless such products, merchandise or prizes are provided exclusively by FiberFirst.

(b) Customer acknowledges the IPTV Service is only for private non- commercial use and personal viewing enjoyment. The programming distributed via the IPTV Service may not be viewed or otherwise displayed in areas open to the public, including, without limitation, commercial establishments, with the exception of On Demand usage or as otherwise specifically authorized by FiberFirst in writing. The Customer may not rebroadcast or transmit the programming or charge admission for its viewing. You may not take any actions to alter or avoid any security or access controls or restrictions associated with the IPTV Service or equipment. The Customer is responsible for all use of the IPTV Service, whether by you or someone using the IPTV Service with or without permission. The Customer agrees not to use the IPTV Service, directly or indirectly, for any unlawful purpose, including without limitation, violation of the copyright laws through the use, production, copying, rebroadcast or redistribution of any programming distributed as part of the IPTV Service or recorded utilizing equipment containing digital video recording devices. The Customer further agrees that use of the IPTV Service is your sole responsibility, at your own risk, and subject to all applicable local, state, and federal laws and regulations. The Customer understands and agrees that not all programming may be suitable for all viewers, and users of the IPTV Service may have access to programming that may be sexually explicit, obscene, offensive, or otherwise unsuitable or objectionable, especially for children under the age of eighteen (18). The Customer further understands and agrees that it is your responsibility to impose any viewing restrictions you determine are appropriate to limit viewing and access to potentially objectionable material, and you agree to supervise usage of the IPTV Service.

(c) IPTV Service privacy: The Customer has the right to know how FiberFirst collects and discloses their personally identifiable information, the types of personally identifiable information collected, how the information is used, under what conditions it is disclosed, the period during which it is maintained, and the right of Customer concerning such information and its disclosure. This information is provided in the FiberFirst Privacy Policy, a copy of which is available at https://fiberfirst.com/privacy-notice/

6. Warranty Disclaimer, Limitation of Liability and Indemnity

(a) WARRANTY DISCLAIMER. SIN LIMITAR CUALQUIER DISPOSICIÓN FINANCIERA O DE RESPONSABILIDAD EXPRESA ESTABLECIDA EN ESTE ACUERDO, NINGUNA DE LAS PARTES SERÁ RESPONSABLE ANTE LA OTRA POR CUALQUIER DAÑO INDIRECTO, EMERGENTE, EJEMPLAR, ESPECIAL, INCIDENTAL O PUNITIVO (INCLUYENDO, SIN LIMITACIÓN, PÉRDIDA DE NEGOCIOS, INGRESOS, BENEFICIOS O BUENA VOLUNTAD) QUE SURJA EN RELACIÓN CON ESTE ACUERDO O LA PRESTACIÓN DE SERVICIOS EN VIRTUD DE ESTE ACUERDO (INCLUYENDO CUALQUIER RETRASO/FALLA EN LA IMPLEMENTACIÓN DEL SERVICIO), BAJO CUALQUIER TEORÍA, INCLUYENDO, SIN LIMITACIÓN, AGRAVIO, CONTRATO, GARANTÍA, ESTATUTO, RESPONSABILIDAD ESTRICTA O NEGLIGENCIA, INCLUSO SI LA PARTE HA HA SIDO ADVERTIDO, SABÍA O DEBERÍA HABER SABIDO DE LA POSIBILIDAD DE TALES DAÑOS. NO OFRECEMOS GARANTÍAS, EXPRESAS O IMPLÍCITAS, EN CUANTO A NINGÚN SERVICIO PRESTADO. RENUNCIAMOS ESPECÍFICAMENTE CUALQUIER GARANTÍA IMPLÍCITA, INCLUYENDO SIN LIMITACIÓN, CUALQUIER GARANTÍA IMPLÍCITA DE COMERCIABILIDAD, IDONEIDAD PARA UN FIN EN PARTICULAR O TÍTULO O NO VIOLACIÓN DE DERECHOS DE TERCEROS.

(b) Credit Allowances for Interruption of Service. If an interruption or failure of Service is caused solely by us and not by you or any third party or other causes beyond our reasonable control, you may be entitled to a credit allowance not to exceed an amount equivalent to the proportionate charge to you for the affected Service for the time period from the time of your report to us of the Service interruption to the time Service is restored, not to exceed in any month, the total monthly recurring charge owed by you for the affected Service in that month. The specific service levels, related credits, and steps you must take to apply for credits are available on our website at www.FiberFirst.com. We shall not be liable for any act or omission of any other entity furnishing you with facilities or equipment used with the Services, nor shall we be liable for any damages or losses due in whole or in part to your fault or negligence or due in whole or in part to the failure of equipment or facilities that you provide.

(c) LIMITATION OF LIABILITY. NOTWITHSTANDING THE PROVISIONS OF SUB-SECTION (a) OF THIS SECTION 6, OUR TOTAL LIABILITY UNDER THIS AGREEMENT SHALL IN NO EVENT EXCEED THE LESSER OF (1) YOUR PROVEN DIRECT DAMAGES, (2) THE AMOUNTS YOU PAID TO US FOR THE SERVICES DURING THE PERIOD IN WHICH ANY SERVICE-RELATED PROBLEMS WERE EXPERIENCED, OR (3) THE CREDITS AVAILABLE TO YOU UNDER OUR TARIFFED LIMITATION OF LIABILITY. THE FOREGOING LIMITATIONS APPLY TO ALL CAUSES OF ACTION AND CLAIMS, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION AND OTHER TORTS. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SPECIAL DAMAGES RELATED TO YOUR (OR ANY OF YOUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSEES OR CONTRACTORS, OR THIRD PERSONS OR THIRD-PARTY USERS OF OUR SERVICE) USE OF OR INABILITY TO USE OUR SERVICES.

(d) Indemnification. You will defend, indemnify, and hold us harmless (including our officers, directors, employees, agents, and contractors) from any claims, liabilities, losses, damages and expenses (including reasonable attorneys’ fees and costs) arising out of or relating to your use of or inability to make use of the Services. This indemnity will not be available if the damage or loss is due to our willful or reckless acts or omissions. Subject to the limitation of liability set forth in sub-section (c) of this Section, we will defend, indemnify, and hold you harmless (including your officers, directors, employees, agents, licensees or contractors) from any claims, liabilities, losses, damages and expenses (including reasonable attorneys’ fees and court costs), arising out of or relating to our delivery of the Services to you. This indemnity will not be available if the damage or loss is due to your willful or reckless acts or omissions.

7. Miscellaneous Provisions

(a) Assignment and Succession. FiberFirst shall have the right to assign this Agreement without Customer consent. You may not assign or transfer this Agreement without our prior written consent. Any unauthorized assignment or transfer shall be null and void. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties and their respective heirs, executors, administrators, legal representatives, successor, and authorized assigns.

(b) Governing Law. Este Acuerdo se interpretará de conformidad con las leyes del estado donde se prestan los servicios sin tener en cuenta los conflictos de las disposiciones legales del mismo.

(c) Force Majeure. No seremos responsables de ninguna falla en el desempeño de los Servicios debido a causas fuera de nuestro control, que incluyen, entre otros, incendios, inundaciones, cortes de energía eléctrica, emergencias nacionales, disturbios civiles, actos terroristas, disturbios, huelgas, cierres patronales , paros laborales, Actos de Dios o cualquier ley, regulación, directiva u orden del gobierno de los Estados Unidos, o cualquier otra agencia gubernamental, incluidos los gobiernos estatales y locales que tengan jurisdicción sobre nosotros o los Servicios proporcionados en virtud del presente.

(d) Arbitration. Si usted y nosotros no podemos resolver entre nosotros cualquier disputa que surja de este Acuerdo, usted y nosotros someteremos de inmediato la disputa a arbitraje vinculante en la oficina de la Asociación Estadounidense de Arbitraje ("AAA") ubicada en la Ciudad o Condado del estado donde se brindan los servicios o, si no hay una oficina de la AAA en ese lugar, entonces en la oficina de la AAA más cercana al lugar donde se brindan los servicios ("Lugar de arbitraje"). El arbitraje se llevará a cabo de conformidad con las reglas de arbitraje comercial de la AAA. Cualquiera de las partes puede iniciar el arbitraje presentando una solicitud de arbitraje por escrito (con una copia para la otra parte), una copia de este Acuerdo y la tarifa administrativa exigida por las reglas de la AAA a la oficina de la AAA que atiende el sitio de arbitraje. El costo restante del arbitraje será compartido por partes iguales a menos que el laudo arbitral disponga lo contrario. Cada parte correrá con el costo de preparar y presentar su caso en un arbitraje a menos que el laudo arbitral disponga lo contrario. Usted y nosotros acordamos tomar todas las medidas razonables para acelerar el proceso de arbitraje. Se designará un árbitro de conformidad con las reglas de la AAA dentro de los 30 días naturales siguientes a la presentación de la demanda de arbitraje. El árbitro designará la hora y el lugar para el arbitraje dentro de los 30 días posteriores a la designación. Las partes acuerdan que la autoridad del árbitro para otorgar reparación estará sujeta a las disposiciones de este Acuerdo, nuestras tarifas aplicables, si las hubiere, y cualquier otra ley aplicable. El árbitro no tendrá derecho a adjudicar, ni ninguna de las partes tendrá derecho a recibir daños punitivos, incidentales, ejemplares, consecuentes, de confianza o especiales, incluidos los daños por lucro cesante. La decisión del árbitro seguirá el significado simple de este Acuerdo y será definitiva, vinculante y exigible en un tribunal de jurisdicción competente. Las partes renuncian a cualquier derecho a juicio por jurado ya participar o iniciar acciones colectivas; si las partes no pueden renunciar a estos derechos, toda esta sección es nula y sin efecto.

(e) Entire Agreement and Modifications. This Agreement and all other documents specifically referred to in this Agreement constitute the entire and final agreement and understanding between you and us with respect to the subject matter of this Agreement and supersede all prior agreements relating to such subject matter, which are of no further force or effect. Any and all exhibits referred to in this Agreement are integral parts of this Agreement and are made a part of this Agreement. This Agreement may only be modified or supplemented by an instrument in writing executed by both your and our duly authorized representatives.

(f) Severability. Si alguna disposición de este Acuerdo se considera inválida o inaplicable por un tribunal o agencia administrativa con jurisdicción sobre los Servicios, dicha disposición se considerará modificada en la medida mínima necesaria para hacerla aplicable.

(g) Headings. Los encabezados utilizados en este Acuerdo son solo por conveniencia y de ninguna manera limitan o afectan el significado de cualquiera de los términos.

(h) Waiver. Bajo ninguna circunstancia, el hecho de que cualquiera de las partes no haga cumplir cualquier disposición de este Acuerdo en cualquier caso en particular se interpretará como una renuncia a esa disposición.

(i) Notices. All notices from you to us must be in writing and delivered by certified mail, return receipt requested or by Federal Express or other similar expedited delivery service to: FiberFirst, Attn. General Counsel, 550 Reserve Street, Suite 600, Southlake, TX 76092. If you are notifying us that you do not wish to renew Services, your written notice may be by a letter delivered in that manner or by an email to: contactus@fiberfirst.com

(j) Limitation on Actions. Cualquier acción legal que surja en relación con este Acuerdo debe comenzar dentro de un (1) año después de que surja la causa de la acción.