How do I access my account?
In order to access your account, please visit: https://login.fiberfirst.com/Account/SignIn
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How do I create a new account with FiberFirst?
In order to create a new account, please visit: https://login.fiberfirst.com/Account/Register
What information is required to verify and activate my account?
To verify and activate your account, you’ll need to provide your Account Number and CPNI Password.
How do I update my contact information on my account?
Please call our Customer Care team at 833-342-7444 to update your contact information.
What should I do if I forget my account password?
Visit FiberFirst.com and click on “customer login”. Next, click “forgot password”.
Can I change the email associated with my account?
To change the email associated with your account, you’ll need to call our Customer Care team at 833-342-7444
What security measures are in place to protect my account information?
We take the protection of your account information very seriously. Before any access to your account is given, your CPNI password must be verified.
Can I transfer my account to a new address?
Accounts are able to be transferred to a new address. There is a one time, $100 fee associated with transfer.
Where do I find my account number?
Your account number is located on the top right of your bill under statement date. You can also find it in your welcome email.
What do I do if my account is past due?
Past due account payments can be made on our website or through a call to our Customer Care team.