What do I do if I forgot my username?
If you forget your username for your FiberFirst account, please contact Customer Care at 833‑342‑7444 for help retrieving or resetting it.
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When my account is suspended, how do I restore service?
To restore your FiberFirst account service, a payment must be made online or through a FiberFirst Care Representative. Once the payment is completed, your fiber service will be restored within minutes.
Can I merge two separate FiberFirst accounts?
For the most accurate guidance, please contact our Customer Care team at 833‑342‑7444 and ask whether account consolidation is possible in your specific situation.
Can I delete my FiberFirst account?
Yes, you can request deletion of your FiberFirst account by contacting their Customer Care team. We’ll guide you through the process, help with any remaining obligations (such as equipment return), and close your account as part of your cancelled service.
Can I link multiple accounts to the same email address?
Currently, you cannot link multiple accounts to the same email address at FiberFirst. Each account requires a unique email. If you’d like to use one email for several accounts, please contact Customer Care for assistance and possible exceptions.
Can I transfer my account to someone else?
If someone else needs the FiberFirst service in their name, they would need to create their own new account through the FiberFirst portal. For further clarification, please contact Customer Care team at 833‑342‑7444
How do I manage my privacy settings?
To manage your privacy settings with FiberFirst, you need to contact our support team. Changes like email preferences and account information updates must be requested via phone at 833‑342‑7444.
How can I contact support if I’m having trouble with my account?
You can contact FiberFirst support by phone at 833‑342‑7444. fiberfirst.com. Alternatively, log into your account at FiberFirst.com → Support → My Support Requests to submit a trouble ticket.
How do I access my account?
To access your FiberFirst account please visit: [https://login.fiberfirst.com/Account/SignIn]
How do I create a new account with FiberFirst?
To create a new FiberFirst account, please visit: https://login.fiberfirst.com/Account/Register