What information is required to verify and activate my account?
To verify and activate your FiberFirst account, you need to provide your Account Number and CPNI Password. You will receive these details via email after registration.
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How do I update my contact information on my account?
Please call our FiberFirst Customer Care team at 833-342-7444 to update your contact information.
What should I do if I forget my account password?
If you forget your password for your FiberFirst account, visit FiberFirst.com and click on “Customer Login”. Then, select “Forgot Password” and you will receive instructions to reset it.
Can I change the email associated with my account?
To change the email associated with your FiberFirst account, please call our Customer Care team at 833-342-7444.
What security measures are in place to protect my account information?
We take the protection of your FiberFirst account information very seriously. Before any access to your account is granted, your CPNI password must be verified. You can learn more here.
Can I transfer my account to a new address?
Accounts are able to be transferred to a new address. There is a one time, $100 fee associated with transfer.
Where do I find my account number?
Your FiberFirst account number is on every bill, located at the top right of the page under the statement date. You can also find it in your FiberFirst welcome email.
What do I do if my account is past due?
Past due FiberFirst account payments can be made on our website or by calling our FiberFirst Customer Care team.
When my account is suspended, how do I restore service?
In order to restore service, a payment must be made online or via a Care Representative. Upon completing the payment, services will be restored within minutes.
What if I made a payment but my service hasn’t been restored?
Please contact our FiberFirst Customer Care team at 833-342-7444.