Connecting you with internet at the speed of light!
Connecting you with internet at the speed of light!
Try unplugging the router, double check that you have input the right password on the correct network, or check that the device you are using is outdated. For additional help, contact our Customer Care team at 833-342-7444.
Firmware will be updated remotely from FiberFirst across our entire network periodically. You do not need to update.
Customers will receive advance notice of any planned network maintenance or downtime, with notifications provided at least 24 hours in advance (barring an emergency). Our scheduled downtime is typically handled overnight.
Parental control options can be obtained using the Nokia Wi-Fi app.
Upon signing up for service, a team member will run a fiber line from the NID on the sidewalk to a box installed on the outside of your home. During your install appointment, a FiberFirst technician runs a fiber line from the outside box to the equipment inside your home. Custom work such as an attic drop or wall fish will be an additional charge. Please watch our animated Installation Video to see the entire… Read More
You only need to be present during your service install appointment. While your physical presence may not be required for the outdoor portion of the installation, providing access to areas of your property where installation is to take place is essential. Please ensure gates are accessible and unlocked and pets remain indoors until the service install appointment is complete. An adult 18 years or older must be available for the service install appointment.
Professional install is required. The expertise of FiberFirst’s professional technicians ensures that your fiber connection is set up correctly the first time, guaranteeing optimal performance and reliability.
You will choose your installation date at the time of sign up. Generally, your appointment is within 7 days of your initial sign up. FiberFirst understands the importance of convenience. That’s why we offer flexible scheduling options, allowing you to choose a 2-hour time slot that aligns with your schedule. Installation should take no longer than 2 hours.
Please contact our Customer Support team at 833-342-7444 to reschedule or cancel your installation appointment.
If your service plan is 1 Gig or higher, installation is free. If your plan is 500 Mb or lower, there is a $49 install fee. Please note if you downgrade from 1 Gig within the six months, the original $49 installation fee will be applied. In special installation circumstances where additional work is requested, an additional fee may apply.