What features are included with the VoIP service?
Our VoIP service features Caller ID, Call Forwarding, 3-Way Calling, Voicemail to Email, Call Screening, Emergency Calling, and Unlimited calls to the 48 contiguous states.
In the Community
Can I transfer my existing phone number to FiberFirst?
Yes, we are able to port your current phone number to your existing or new account.
Can I use my existing phone with the VoIP service?
Yes, almost all traditional phones, cordless or corded, will work with our VoIP service.
What is the procedure for changing my phone number?
To change your phone number, please contact our Customer Care team at 833-342-7444
How do I set up voicemail and manage greetings?
To change your voicemail setting, press star code *98 from the phone line, enter your pin, then press #. Once you have made any changes press # to save them.
How will my call quality be with internet phone?
As long as you have a fast and stable internet connection, VoIP calls tend to be crisp and clear with no latency issues, lag, or call dropouts.
What international calling options are available, and are there associated fees?
At this time we are not offering international calling plans, however we continue to explore options based on customer’s needs.
What do I do if I experience call quality issues?
Try unplugging the phone cord from the ONT and plugging it back in securely. If the quality you expect is still not as expected, please call our Customer Care team at 833-342-7444
Why do I do if I am not able to make or receive phone calls, or do not have dial tone?
Try unplugging the phone cord from the ONT and plugging it back in securely. If that does not work, please call our Customer Care team at 833-342-7444
Will my phone service go down when the Wi-Fi goes down?
Since our VoIP services are through an internet connection, you will need an active internet connection for your phone to work.