Connecting you with the speed of light
Connecting you with the speed of light
Upon signing up for service, a team member will run a fiber line from the NID on the sidewalk to a box installed on the outside of your home. During your install appointment, a FiberFirst technician runs a fiber line from the outside box to the equipment inside your home. Custom work such as an… Read More
You only need to be present during your service install appointment. While your physical presence may not be required for the outdoor portion of the installation, providing access to areas of your property where installation is to take place is essential. Please ensure gates are accessible and unlocked and pets remain indoors until the service… Read More
Professional install is required. The expertise of FiberFirst’s professional technicians ensures that your fiber connection is set up correctly the first time, guaranteeing optimal performance and reliability.
Generally, your appointment is scheduled within 7 days after your initial sign up. FiberFirst understands the importance of convenience. That’s why we offer flexible scheduling options, allowing you to choose a 2-hour time slot that aligns with your schedule. Installation should take no longer than 2 hours.
Please contact our Customer Support team at 833-342-7444 to reschedule or cancel your installation appointment.
If your service plan is 1 Gig or higher, installation is free. If your plan is 500 Mb or lower, there is a $100 install fee. Please note if you downgrade from 1 Gig within the six months, the original $100 installation fee will be applied. In special circumstances where additional work is requested, an… Read More
While fiber installation typically follows established industry standards, FiberFirst is open to accommodating specific location requests, subject to feasibility and any associated fees.
As FiberFirst works to bring fiber to your home, we’ll install essential infrastructure components, including conduits, Network Interface Devices (NIDs), and router connections, to seamlessly integrate fiber into your existing setup.
There is no set up required on your end, aside from creating an account with FiberFirst by visiting https://login.fiberfirst.com/Account/Register
All construction work is done in accordance with city and state regulations. We take great care to ensure all utilities are properly located and marked.