How do I sign up for paperless billing?
Every FiberFirst customer is automatically enrolled in paperless billing. If you’d like to have paperless billing removed from your account, please contact our Customer Care team at 833-342-7444
In the Community
What payment methods are accepted for billing?
We accept Credit Card (AmEx, Discover, MasterCard, and Visa), Debit Card, and Bank Draft
How do I get a payment confirmation?
Payment confirmation emails are sent to the email address on file.
How do I confirm a payment went through or access Billing History?
Please visit your account portal https://login.fiberfirst.com/Account/SignIn and click on the “billing” tab. You’ll be able to view your payments there. If you have any issues, contact our Customer Care team at 833-342-7444
Is there a grace period for bill payments?
There is not a grace period for bill payments. Payment is considered late on the following business day.
What happens if my payment is declined?
If your payment is declined, you will receive an email to the email address on file.
Why has my billing rate or amount due changed?
A few reasons why your billing rate or amount due may have changed: Promotional Rate Expired, Late Fee was assessed to your account, Reconnect Fee was assessed to your account. Please contact our Customer Care team at 833-342-7444 with any questions.
Where is my refund?
Refunds take up to 60 days from the statement that shows the credit. Refunds will be refunded to the credit card or bank account on file.
Is there an option for auto-pay, and how can I enroll?
Yes! To enroll in auto-pay, visit your online portal at https://login.fiberfirst.com/Account/SignIn and click on “Manage Autopay” or contact our Customer Care team at 833-342-7444. Recurring Autopay will also save you $10/month on your bill!