What should I do if I forget my account password?
Visit FiberFirst.com and click on “customer login”. Next, click “forgot password”.
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Can I change the email associated with my account?
To change the email associated with your account, you’ll need to call our Customer Care team at 833-342-7444
What security measures are in place to protect my account information?
We take the protection of your account information very seriously. Before any access to your account is given, your CPNI password must be verified.
Can I transfer my account to a new address?
Accounts are able to be transferred to a new address. There is a one time, $100 fee associated with transfer.
Where do I find my account number?
Your account number is located on the top right of your bill under statement date. You can also find it in your welcome email.
What do I do if my account is past due?
Past due account payments can be made on our website or through a call to our Customer Care team.
When my account is suspended, how do I restore service?
In order to restore service, a payment must be made online or via a Care Representative. Upon completing the payment, services will be restored within minutes.
What if I made a payment but my service hasn’t been restored?
Please contact our Customer Care team at 833-342-7444
How do I place a trouble ticket for service issues?
Visit your online portal at https://login.fiberfirst.com/Account/SignIn. Once you sign in, mouse over “Support” in the main menu and then click “My Support Requests” in the pop-up menu. On the resulting page, click the blue “REQUEST SUPPORT” button on the right side and modal window will appear. Click the dropdown “Select a Request Type” and select the service with which you need help. Click “Select a Service” and choose the service that is impacted, then enter… Read More
How do I check the status of a trouble ticket?
Visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top or contact our Customer Care team at 833-342-7444.