How will the construction team handle any landscaping or vegetation on my property?
In general, landscaping and vegetation beds are avoided and we try to be as careful as possible as to not disrupt anything on your property.
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What safety measures are taken during the installation process?
Safety is paramount during your fiber optic installation. FiberFirst follows strict safety protocols to protect team members, safeguard underground utilities, and preserve your property, ensuring a secure and convenient fiber internet installation.
What is the warranty or guarantee for the physical construction work performed on my property?
In the rare event of property damage during installation, FiberFirst takes full responsibility for repairs, ensuring that your property is restored to its original condition at no additional cost to you.
Is there a post-construction cleanup process, and what does it entail?
Once installation is complete, FiberFirst technicians carefully clean the work area, leaving your property as pristine as they found it.
What should I do if the installation team encounters difficulties during the process?
Our expert technicians will maintain clear communication with the homeowner throughout the fiber optic installation, promptly addressing any delays or issues to ensure a smooth and convenient fiber internet installation.
Are there any environmental considerations during installation?
As part of our commitment to environmental stewardship, FiberFirst adheres to industry-standard regulations during your fiber optic installation, minimizing ecological impact and preserving the natural beauty of your surroundings while ensuring a convenient fiber internet installation.
Who do I contact if I have questions about your construction process?
Our dedicated Customer Care team is happy to provide any assistance you may need. Contact them at 833-342-7444
Why are you in my yard without permission?
When you sign up for installation, you consent that the fiber company can be on your property for the expressed purpose of installing your fiber. Please note, this could require more than one visit. We encourage customers to watch our animated Installation Video to see the entire process: https://bit.ly/3zpPtZw
How do I sign up for paperless billing?
Every FiberFirst customer is automatically enrolled in paperless billing. If you’d like to have paperless billing removed from your account, please contact our Customer Care team at 833-342-7444
What payment methods are accepted for billing?
We accept Credit Card (AmEx, Discover, MasterCard, and Visa), Debit Card, and Bank Draft