Effective Date: May 6, 2025
This Acceptable Use and Privacy Policy (“AUPP” or “Policy”) describes how FiberFirst, LLC, its affiliates and subsidiaries (“FiberFirst”, “we”, “us”, or “our”) collect, use, share, and protect personal information of customers of FiberFirst, as well as personal information collected from interactions with our website (www.FiberFirst.com), communications we send, or our social media (the “Services”).
BY USING OR INTERACTING WITH THE PRODUCTS AND SERVICES, YOU ACCEPT AND AGREE TO BE BOUND AN ABIDE BY THIS POLICY. IF YOU DO NOT WANT TO AGREE TO THIS POLICY, YOU MUST NOT ACCESS OR USE THE SERVICES, INCLUDING, BUT NOT LIMITED TO, THE SITE.
Please note this Policy does not apply to non-FiberFirst websites or services that state they are offered under a different privacy notice. Please review the privacy notices on those websites and services directly to understand their privacy practices.
Table of Contents
Acceptable Use Policy
User Content
Fraud and Network Security
Prohibited Activities
Acceptable Use Policy
- User Content.
FiberFirst supports the free flow of information and ideas over the Internet. FiberFirst does not actively monitor nor does FiberFirst exercise editorial control over the content of any web site, electronic mail transmission, mailing list, News Group or other material created or accessible over FiberFirst networks. However, FiberFirst reserves the right to remove any materials, that, in FiberFirst’ sole discretion, are potentially illegal, may subject FiberFirst to liability, or violate this Policy. Such materials may include, but are not limited to, material that is inappropriate, obscene (including child pornography), defamatory, libelous, threatening, abusive, hateful, or excessively violent. Any violation of this Policy may result in the suspension or cancellation of FiberFirst services without liability to FiberFirst. Channeling any part of any such activity through FiberFirst network resources shall constitute a violation of this Policy. FIBERFIRST WILL IN NO EVENT BE LIABLE OR RESPONSIBLE FOR THE INTERNET OR ANY INFORMATION CONTAINED THEREON. FIBERFIRST DOES NOT WARRANT AND DOES NOT ASSUME ANY LIABILITY FOR ANY CONSEQUENCES SUFFERED BY ANY PERSON AS A RESULT OF OBTAINING INTERNET ACCESS INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM INTERNET CONTENT OR FROM COMPUTER VIRUSES.
- Prohibited Activities.
Using FiberFirst Services and equipment for illegal purposes or in support of illegal activities is strictly prohibited. FiberFirst reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong. Activities, which are in violation of any local, state, or federal laws, statutes, regulations, treaties and/or tariffs, would constitute a flagrant violation of the AUP. Should any Customer activities threaten the integrity of or threaten to adversely affect FiberFirst’ network, FiberFirst shall be allowed to take steps to reduce or contain the damage, including termination or suspension of the Internet Service.
- Fraud and Network Security.
FiberFirst is not liable for any damages, including without limitation usage and toll charges, Customer may incur as a result of the unauthorized use of Customer’s telephone and/or network facilities. This unauthorized use includes, but is not limited to, the placement of calls from Customer’s premises and the placement of calls through Customer provided equipment and/or Customer’s network. In no event will FiberFirst be liable for protection of Customer’s network, transmission facilities or equipment from unauthorized access, or for any unauthorized access to or alteration, theft or destruction of Customer’s data files, programs, procedure, and information or other network elements or content through fraudulent means or devices. Customer shall remain responsible for any long-distance charges or other charges irrespective of any actual or alleged unauthorized or fraudulent use. FiberFirst shall use reasonable efforts to obtain a credit from its long-distance carrier for all fraudulent or unauthorized long-distance usage, when applicable. FiberFirst shall have the right, but not the obligation, to immediately deactivate Customer’s long-distance service or other services, in the event FiberFirst reasonably believes such service is the subject of suspected theft or fraud. In the event Customer submits a telephone number(s) on the Service Order form which does not belong to the Customer, Customer shall be responsible for all long-distance charges and any local exchange carrier charges for that number(s).