What do I do if I forgot my username?
If you forget your username for your FiberFirst account, please contact Customer Care at 833‑342‑7444 for help retrieving or resetting it.
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When my account is suspended, how do I restore service?
To restore your FiberFirst account service, a payment must be made online or through a FiberFirst Care Representative. Once the payment is completed, your fiber service will be restored within minutes.
Can I merge two separate FiberFirst accounts?
For the most accurate guidance, please contact our Customer Care team at 833‑342‑7444 and ask whether account consolidation is possible in your specific situation.
Can I delete my FiberFirst account?
Yes, you can request deletion of your FiberFirst account by contacting their Customer Care team. We’ll guide you through the process, help with any remaining obligations (such as equipment return), and close your account as part of your cancelled service.
Can I link multiple accounts to the same email address?
Currently, you cannot link multiple accounts to the same email address at FiberFirst. Each account requires a unique email. If you’d like to use one email for several accounts, please contact Customer Care for assistance and possible exceptions.
Can I transfer my account to someone else?
If someone else needs the FiberFirst service in their name, they would need to create their own new account through the FiberFirst portal. For further clarification, please contact Customer Care team at 833‑342‑7444
How do I manage my privacy settings?
To manage your privacy settings with FiberFirst, you need to contact our support team. Changes like email preferences and account information updates must be requested via phone at 833‑342‑7444.
How can I contact support if I’m having trouble with my account?
You can contact FiberFirst support by phone at 833‑342‑7444. fiberfirst.com. Alternatively, log into your account at FiberFirst.com → Support → My Support Requests to submit a trouble ticket.
Can the connection be installed in multi-floor homes or duplexes?
Yes, with FiberFirst you can get a connection installed in multi‑floor homes or duplexes. During the installation the technician will route the fiber drop to your unit and bring it inside, and the service will work just like a standard standalone home setup. Your installation appointment ensures a convenient fiber internet installation
Can FiberFirst install Wi-Fi extenders or mesh routers if needed?
Yes, you can use your own Wi‑Fi extender or mesh router with FiberFirst. We provide a standard router during your fiber optic installation, and you can add compatible mesh units or extenders to enhance your network. For any compatibility questions or more information about extenders, contact our Customer Care team at 833‑342‑7444.