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What is the monthly service subscription policy?

Our services are billed monthly, and charges are not prorated. If you cancel after your monthly billing period begins, you’ll still be charged for the full month. To avoid being billed for the next month, please cancel on or before the last day of your current billing period. You can find your billing period dates on your billing statement.

What is FiberFirst TV?

FiberFirst TV is a cloud-enabled streaming video solution leveraging a variety of streaming devices. Users also get a content-first experience with search and discovery across live, recorded (DVR), on demand, and OTT content, plus access to personalized recommendations. With full access to your favorite live national and local channels, DVR, and unique features like StartOver and CatchUp, FiberFirst TV makes it easy for users to find, watch, and enjoy their favorite sports, shows, movies, and more.

How can I watch FiberFirst TV?

Get more value from your broadband service by watching your shows from almost any device in your home including Apple TV, Android TV, Amazon Fire TV, most Samsung and LG Smart TV’s, on your desktop or mobile device! You can also select to purchase an Evo Force 1 Box that provides additional features. See device list: https://fiberfirst.com/compatible-devices/

What is an Evo Force 1 box?

An Evo Force 1 box is sold through FiberFirst for $100 and provides additional features including a universal discovery, search and recommendation experience that includes content from FiberFirst TV as well as subscription services like Netflix, MAX, Disney+, Amazon Prime, etc.

How do I compare plans?

Please visit https://fiberfirst.com/channel-info/ to select your market and compare packages.

How do I view a channel guide?

Please visit https://fiberfirst.com/channel-info/ to select your market to view your local channel guide. Please note there is a PDF available, but updates on occasion.

Is there a video to learn more?

Please visit https://www.youtube.com/watch?v=rcpHXot6QQA to watch a short video to learn more about FiberFirst TV

How do I install the app on an Android TV?

Please visit https://www.youtube.com/watch?v=sNCUdbmGROU to learn how to install an app on an Android TV.

How do I install the app on an Apple TV?

Please visit https://www.youtube.com/watch?v=_dU4jo_yN1g to learn how to install an app on an Apple TV.

How do I install the app on an Amazon Fire TV?

Please visit https://www.youtube.com/watch?v=A1I6iU4eHBo to learn how to install an app on an Amazon Fire TV.

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