Connecting you with internet at the speed of light!
Connecting you with internet at the speed of light!
Yes, with FiberFirst you can get a connection installed in multi‑floor homes or duplexes. During the installation the technician will route the fiber drop to your unit and bring it inside, and the service will work just like a standard standalone home setup. Your installation appointment ensures a convenient fiber internet installation
Yes, you can use your own Wi‑Fi extender or mesh router with FiberFirst. We provide a standard router during your fiber optic installation, and you can add compatible mesh units or extenders to enhance your network. For any compatibility questions or more information about extenders, contact our Customer Care team at 833‑342‑7444.
FiberFirst does not provide a specific warranty on installed devices or cables. Equipment supplied during your fiber optic installation is covered under general service support. For any issues after your installation appointment, contact FiberFirst support to resolve problems, ensuring a convenient fiber internet installation experience.
For post‑installation support or setup adjustments with FiberFirst, contact our Customer Care team at 833‑342‑7444. You can also log in to your account at FiberFirst.com, navigate to Support → My Support Requests, and submit a trouble ticket for any issues.
After your fiber optic installation, check that your internet is working by testing speed, Wi-Fi connectivity, and device access. Ensure the modem and router are powered and configured. Doing this during or right after your installation appointment ensures a convenient fiber internet installation and a fully functional FiberFirst connection.
The router and other equipment provided at installation remain the company’s property and are rented or loaned to you as part of the service. If you cancel service, you may be required to return that equipment.
There may be an additional cost if extra work or cable length beyond the standard installation is required. The standard install is included for certain plans, but if extra work is requested (e.g., special routing, extra cable runs) an extra fee may apply.
Yes, your FiberFirst fiber optic installation appointment can be affected by bad weather or power outages. Although the fiber network itself is highly reliable in most conditions, safety concerns and site access may force a technician to reschedule your installation appointment
Yes, FiberFirst does provide assistance with Wi‑Fi setup during your installation. We perform full Wi‑Fi coverage checks or in‑home optimization. Technicians will assist you in setting up a secure Wi‑Fi network during installation, utilizing our equipment.
You’ll know your fiber optic installation is successfully activated when the technician confirms service during your installation appointment. We will also send an email or SMS notification. This ensures a convenient fiber internet installation experience, so you can start enjoying high-speed internet immediately.