What is CPNI?
CPNI stands for Customer Proprietary Network Information. It refers to information related to your FiberFirst account and service usage- such as your account information and service-related data (telecommunications and VoIP (internet phone)), that should only be accessible to you. CPNI does not include information such as name, address, phone number, or the content of phone calls.
Because this information is private, it is protected to ensure that no one can access or modify your account without proper verification.
Why Is CPNI Protection Important?
Protecting CPNI is essential to keeping your FiberFirst account secure. Without proper safeguards, unauthorized individuals could attempt to access account details or request changes to your service. CPNI protection ensures that your personal and service-related information remains private. In simple terms, CPNI protection helps prevent fraud, unauthorized access, and misuse of your account information.
How FiberFirst Protects Your CPNI
FiberFirst takes the protection of your account information very seriously. Before any access to your account is granted, your CPNI password must be verified. This verification step (provide details) ensures that only you can receive account-specific information or make changes to your service. You will be notified immediately whenever their password, online account, or address of record is changed. For more information on how we protect your information, please review our Privacy Notice.
How to Set Up or Reset Your FiberFirst CPNI Password
Your CPNI password is required whenever account access or verification is needed.
To set up or reset your FiberFirst CPNI password:
– Contact FiberFirst Customer Support
– Verify your identity using your account details
– Set or reset your CPNI password with assistance from the support team
Once established, this password will be used to verify your identity before any account information is accessed.
Your CPNI password plays an important role in keeping your FiberFirst account safe. By ensuring verification before access is granted, FiberFirst helps protect your information and your peace of mind. If you have any questions about this notice or how FiberFirst protects your information, please contact us at 833-342-7444.