How do I place a trouble ticket for service issues?
To submit a trouble ticket, sign in to your FiberFirst customer account. Click “Support” in the main menu and then “My Support Requests” in the pop-up. You can then follow the subsequent steps:
1. On the resulting page, click the blue “REQUEST SUPPORT” button on the right side and modal window will appear.
2. Click the dropdown “Select a Request Type” and select the service with which you need help.
3. Click “Select a Service” and choose the service that is impacted, then enter information in the following boxes:
4. “Enter a subject” – provide a brief title for your request.
5. “Please describe your issue” – describe the issue for which you are requesting assistance.
6. Contact Name
7. Provide the best phone number or email address for Customer Care to use to contact you.
8. Click “Submit Request” to submit the form which will create a trouble ticket for our Customer Care agents.