How do I troubleshoot my router?
RESTARTING NOKIA COMBO UNIT and NOKIA COMBO UNIT WITH ROUTER
Unplug the power cable from both the router and ONT (Optical Network Terminal).
Wait at least 10 seconds.
Reconnect the power:
- First, plug in the ONT. Wait until two green lights appear.
- Then, plug in the Nokia router.
- If the second light on the ONT turns red, contact Customer Care at 833-342-7444.
After both devices reboot, test your internet connection. If it’s still not working, call Customer Care at 833-342-7444.
- Tip: Combo units have a button above the power cord to turn them off and on.
IF THE INTERNET STILL DOESN’T WORK
Modem in Garage:
- Check the GFCI (Ground Fault Circuit Interrupter) plug, which may have tripped and cut off power.
- Look for a GFCI outlet in the garage or outside wall of your house. Press the reset button on the plug to restore power.
Iphotronix Modem Outside (NID Box):
- Ensure the modem is powered on, or you may lose service.
ADDITIONAL TROUBLESHOOTING TIPS
Check Cables: Ensure all power and Ethernet cables are securely connected.
Wi-Fi Network (SSID) and Password:
- Make sure you’re connecting to the correct Wi-Fi network.
- Try resetting the Wi-Fi password to the default password found on the bottom of your modem.