Advanced Address Search

QUICK LINKS

Get the App for Your Router
Quick Tips
Moving? Get a Gift Card!

Follow the instructions below the router image that most closely resembles your FiberFirst provided equipment.

AdTran

AdTran Router

To get the most out of your AdTran router, click the appropriate link below to download the Intellifi by Adtran.

Downloadable Directions for Intellifi App Guide

The Intellifi app makes it easy to:

  • Personalize your experience – Set custom profiles and manage the internet experience for each family member.
  • Ensure a secure network – Advanced security features, including content filtering and malware blocking, ensure a secure network.
  • Offer guest access – Setup a separate guest network and share access with a simple QR code.
  • Track your network health – Get an instant view of your home network, connected devices, and bandwidth usage.
  • Troubleshoot with ease – Instantly identify and resolve specific connection issues for any device in your home.
Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917
GetItOnGooglePlay_Badge_Web_color_English

Viewing on a computer? Scan the QR below to download the app from the appropriate store for your device.

Nokia

Nokia Router

To get the most out of your Nokia router, click the appropriate link below to download the Nokia WiFi app.

Downloadable Directions for Nokia App

You can do the following with your Nokia WiFi app:

  • Personalize user access – Easily manage and set internet access schedules for every connected device in your home.

  • Share guest connectivity – Quickly create a secure, separate network for visitors and share access in seconds.

  • Monitor device performance – Effortlessly check the connection speed of every individual device on your network.

  • Automate network updates – Keep your system running at peak performance with automated updates scheduled at your convenience.

  • Troubleshoot with ease – Instantly identify and resolve specific connection issues for any device in your home.

Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917
GetItOnGooglePlay_Badge_Web_color_English

Viewing on a computer? Scan the QR below to download the app from the appropriate store for your device.

Quick Troubleshooting Tips

Occasionally it may be necessary to reboot your router to help reestablish internet connections.

The simplest way to reboot your router, regardless of model, is to by temporarily disconnecting power. To do this, simply locate the power cord that is connect from the wall outlet into the router, then remove the connection at the router. Wait 15-20 seconds and then reconnect the power connector to the router. Allow 5-7 minutes for the router to complete the reboot and connection process.

If you continue to have issues with connectivity, please contact FiberFirst Customer Care 24 hours a day at 833.342.7444. Additional ways to contact support are available Monday – Friday from 7am – 7pm via email ([email protected]), website Chat and Facebook Messenger.

Moving?

When it’s time to move, FiberFirst wants to make it as easy as possible for you. That’s why we’ve developed a program that not only simplifies the process, but also provides an opportunity for you to receive a financial reward!

Simply leave the FiberFirst provided equipment behind when you move along with a printed copy of the flyer below to encourage the new residents to sign up with FiberFirst. Once they’ve established new service and have been a FiberFirst customer for 60 days, we’ll send you a $50 Amazon.com Gift Card!

End