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How do I place a trouble ticket for service issues?

Visit your online portal at https://login.fiberfirst.com/Account/SignIn. Once you sign in, mouse over “Support” in the main menu and then click “My Support Requests” in the pop-up menu.

  • On the resulting page, click the blue “REQUEST SUPPORT” button on the right side and modal window will appear.
  • Click the dropdown “Select a Request Type” and select the service with which you need help.
  • Click “Select a Service” and choose the service that is impacted, then enter information in the following boxes:
  • “Enter a subject” – provide a brief title for your request.
  • “Please describe your issue” – describe the issue for which you are requesting assistance.
  • Contact Name
  • Provide the best phone number or email address for Customer Care to use to contact you.
  • Click “Submit Request” to submit the form which will create a trouble ticket for our Customer Care agents.

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