How do I place a trouble ticket for service issues?
Visit your online portal at https://login.fiberfirst.com/Account/SignIn. Once you sign in, mouse over “Support” in the main menu and then click “My Support Requests” in the pop-up menu.
- On the resulting page, click the blue “REQUEST SUPPORT” button on the right side and modal window will appear.
- Click the dropdown “Select a Request Type” and select the service with which you need help.
- Click “Select a Service” and choose the service that is impacted, then enter information in the following boxes:
- “Enter a subject” – provide a brief title for your request.
- “Please describe your issue” – describe the issue for which you are requesting assistance.
- Contact Name
- Provide the best phone number or email address for Customer Care to use to contact you.
- Click “Submit Request” to submit the form which will create a trouble ticket for our Customer Care agents.