How do I change or cancel my method of payment for Auto Pay?
To change or cancel your method of payment for auto-pay, visit your online portal and click on “manage autopay” or contact our Customer Care team at 833-342-7444
In the Community
When does promotional pricing expire?
All promotions have a one-year expiration unless explicitly stated.
Why are my service changes not reflected in last month’s bill?
If changes to service were made after the 15th of the month, it will not be reflected until the following month’s bill.
What can I expect after disconnecting service?
Your final billing statement will be sent out on the following 15th of the month. If equipment needs to be returned, the Customer Care team will email you a shipping label. If we can support you with transferring service, or reconnecting in the future, please call us anytime at 833-342-7444.
How are services billed when I disconnect?
Charges are prorated. You will only be charged for the days your account is active; your disconnect date is the final day of billing.
What do I do with my equipment after cancelling service?
If equipment needs to be returned, the Customer Care team will email you a shipping label.
How do I access my account?
In order to access your account, please visit: https://login.fiberfirst.com/Account/SignIn
How do I create a new account with FiberFirst?
In order to create a new account, please visit: https://login.fiberfirst.com/Account/Register
What information is required to verify and activate my account?
To verify and activate your account, you’ll need to provide your Account Number and CPNI Password.
How do I update my contact information on my account?
Please call our Customer Care team at 833-342-7444 to update your contact information.