FiberFirst Installation Process

Scheduling and Access

Do You Need to Be Home?

During the outdoor fiber installation process, it is not required for you to be home, but we may need property access. Required for in-home installation to ensure proper setup and equipment placement. We offer flexible scheduling with morning, afternoon, and evening appointments.
Our team coordinates with you to choose the most convenient time for your in-home installation.

External Setup

Once fiber infrastructure is live in your neighborhood, our team begins the external fiber installation process by assessing your property. Technicians route fiber from our main lines to your home using existing
utility easements whenever possible, minimizing any disruption.

In-Home Installation

A second appointment connects fiber directly inside your home. Our technicians install the Network Interface Device (NID) outside, along with routers and other internal equipment to complete your connection.

Equipment Overview

During your fiber installation process, our team installs:

  • Conduits to protect fiber cables underground or along walls
  • Network Interface Devices (NIDs) for outside connectivity
  • Routers to manage your home network and connect devices wirelessly

Every component is selected for performance, durability, and compatibility with today’s data demands.

Safety & Environmental Responsibility

FiberFirst adheres to strict safety protocols:

  • Utility lines are identified before trenching
  • Technicians are trained to minimize disruption and risk
  • Environmental impact is minimized with careful planning and eco-conscious practices

Post-Construction Cleanup

Post-Construction Cleanup: Our team removes all debris, restores any landscaping or disturbed areas, and ensures your property is left just as we found it before the fiber installation process.

Commitment to Quality

If you notice any issues after the fiber installation process, our support team is ready to help. We stand behind our work and strive to deliver a smooth, worry-free experience.

Ready to get hyper-fast, 100% fiber internet in your home?


Installation Process Video

FiberFirst Internet Plans & Pricing

5 Gig (5000Mb/5000Mb)

$175 / mo
  • with Auto Pay and E-billing*
  • Free Installation
Broadband Label

2 Gig (2000Mb/2000Mb)

$115 / mo
  • with Auto Pay and E-billing*
  • Free Installation
Broadband Label

500 Mb

$65 / mo
  • with Auto Pay and E-billing*
  • $49 installation fee
Broadband Label
  • Unlimited data, no caps, no contracts
  • All-In pricing with NO hidden fees
  • 100% fiber to your door (no copper cables)
  • Reliable connectivity for working and learning
  • Includes Wi-Fi 6 router
  • Symmetrical speeds: Uploads as fast as downloads
  • 24/7 tech support with local field technicians
  • E-billing with credit card or bank draft auto-payments

What our customers say

The technician showed up on time, did a great job with the installation, and thoroughly explained the details about their modem/router. So far very pleased with the service.

Kevin R.

FiberFirst came through and I have INCREDIBLY FAST internet now.

Dino N.

Our technician helped advise us on an optimal connectivity solution for our home network. Speeds were exactly as advertised, and the price is very competitive! Very happy with everything so far!

Jon R.

The technician was outstanding. He listened to me and accommodated my asks. He was friendly and professional and did a fantastic job.

Eric L.