Connecting you with internet at the speed of light!
Connecting you with internet at the speed of light!
Click the link below to download instructions FACTORY RESET NOKIA If you have the Nokia app, please follow the directions below. If not, see the instructions to reset manually at the end. WARNING: FACTORY RESET WILL RESET ALL PASSWORDS OR NAMES THE CUSTOMER HAD CHANGED FOR THE NOKIA! You will need to reconfigure the Wi-Fi name and password (use what you had previously so that devices will reconnect). LOG in to the… Read More
You only need to be present during your service install appointment. While your physical presence may not be required for the outdoor portion of the installation, providing access to areas of your property where installation is to take place is essential. Please ensure gates are accessible and unlocked and pets remain indoors until the service install appointment is complete. An adult 18 years or older must be available for the service install appointment.
Professional install is required. The expertise of FiberFirst’s professional technicians ensures that your fiber connection is set up correctly the first time, guaranteeing optimal performance and reliability.
You will choose your installation date at the time of sign up. Generally, your appointment is within 7 days of your initial sign up. FiberFirst understands the importance of convenience. That’s why we offer flexible scheduling options, allowing you to choose a 2-hour time slot that aligns with your schedule. Installation should take no longer than 2 hours.
Please contact our Customer Support team at 833-342-7444 to reschedule or cancel your installation appointment.
If your service plan is 1 Gig or higher, installation is free. If your plan is 500 Mb or lower, there is a $49 install fee. Please note if you downgrade from 1 Gig within the six months, the original $49 installation fee will be applied. In special installation circumstances where additional work is requested, an additional fee may apply.
While fiber installation typically follows established industry standards, FiberFirst is open to accommodating specific location requests, subject to feasibility and any associated fees.
As FiberFirst works to bring fiber to your home, we’ll install essential infrastructure components, including conduits, Network Interface Devices (NIDs), and router connections, to seamlessly integrate fiber into your existing setup.
There is no set up required on your end, aside from creating an account with FiberFirst by visiting https://login.fiberfirst.com/Account/Register