In the Community
Do I need to be present during the physical construction, or can the team proceed without me?
You only need to be present during your service install appointment. While your physical presence may not be required for the outdoor portion of the installation, providing access to areas of your property where installation is to take place is essential. Please ensure gates are accessible and unlocked and pets remain indoors until the service install appointment is complete. An adult 18 years or older must be available for the service install appointment.
Is professional installation required, or is self-installation an option?
Professional install is required. The expertise of FiberFirst’s professional technicians ensures that your fiber connection is set up correctly the first time, guaranteeing optimal performance and reliability.
What is the expected timeframe for scheduling an installation?
You will choose your installation date at the time of sign up. Generally, your appointment is within 7 days of your initial sign up. FiberFirst understands the importance of convenience. That’s why we offer flexible scheduling options, allowing you to choose a 2-hour time slot that aligns with your schedule. Installation should take no longer than 2 hours.
Can I reschedule or cancel my installation appointment?
Please contact our Customer Support team at 833-342-7444 to reschedule or cancel your installation appointment.
Is there an installation fee, and if so, how is it billed?
If your service plan is 1 Gig or higher, installation is free. If your plan is 500 Mb or lower, there is a $49 install fee. Please note if you downgrade from 1 Gig within the six months, the original $49 installation fee will be applied. In special installation circumstances where additional work is requested, an additional fee may apply.
Can I request a specific location for the fiber optic cable to be laid on my property?
While fiber installation typically follows established industry standards, FiberFirst is open to accommodating specific location requests, subject to feasibility and any associated fees.
What kind of equipment or infrastructure will be installed on my property?
As FiberFirst works to bring fiber to your home, we’ll install essential infrastructure components, including conduits, Network Interface Devices (NIDs), and router connections, to seamlessly integrate fiber into your existing setup.
Is there any equipment or setup required on my end before installation?
There is no set up required on your end, aside from creating an account with FiberFirst by visiting https://login.fiberfirst.com/Account/Register
What measures are in place to ensure the safety of underground utilities during construction?
All construction work is done in accordance with city and state regulations. We take great care to ensure all utilities are properly located and marked.