Why do I do if I am not able to make or receive phone calls, or do not have dial tone?
Try unplugging the phone cord from the ONT and plugging it back in securely. If that does not work, please call our Customer Care team at 833-342-7444
In the Community
Will my phone service go down when the Wi-Fi goes down?
Since our VoIP services are through an internet connection, you will need an active internet connection for your phone to work.
How do I block unwanted calls or set up call forwarding?
To block calls, dial the star code *60, enter your voicemail pin, then press #. Select the number you would like to block, press e, and then press #. To set up call forwarding, dial the star code *72, enter your voicemail pin, then press #. Enter the 10 digit phone number, press 1, then press #. You will then hear a message that the number is forwarded.
Is 911 service available through the VoIP phone, and how is it different from traditional phone service?
911 services are available through our VoIP services and will be routed to the nearest emergency center based off the location where the phone is registered. Important E911 Notice: Emergency 911 services through this device may be limited or unavailable under certain circumstances, including, but not limited to, the following: Interruption of your electrical service Internet connection disruption You have relocated service and have not updated your registration with FiberFirst