The Ultimate Guide to VoIP
Homes and businesses now rely on internet based voice services as the standard for communication. Traditional copper landlines continue to phase out as providers modernize their networks. FiberFirst supports today’s voice services with a reliable fiber backbone built for clarity and uptime.
What is VoIP and Why is it Replacing Landlines?
Voice over Internet Protocol (VoIP) is a modern technology that allows you to make voice calls using your fiber internet connection rather than a traditional, physical phone line.
While old-school landlines rely on aging copper infrastructure, VoIP turns your voice into digital data packets that travel across the same high-speed fiber lines that power your home internet. This shift is happening for three main reasons:
– Infrastructure: No physical phone line is required to utilize FiberFirst VoIP service; all calls are handled through your internet connection.
– Versatility: It is a flexible digital phone service that allows for local, long-distance, and mobile calls using a standard phone connected to your router or ONT.
– Reliability: Powered by a fiber network, VoIP delivers crystal-clear audio that traditional lines simply can’t match.
Top Benefits for Homes and Businesses in 2026
The benefits of switching to a fiber-based VoIP system go far beyond just “making a phone call.”
Unmatched Call Quality – Because fiber internet offers extremely low latency and high bandwidth, VoIP calls are clear, consistent, and free from the lag or “choppiness” common on slower connections
Advanced Calling Features – Modern VoIP services include features that once required expensive add-ons:
– Call forwarding and caller ID
– Voicemail to email
– Call screening and blocking
– 3-way calling
– Emergency calling (E911)
Cost-Effective Communication
VoIP typically costs less than traditional phone services while offering significantly more features. Bundled plans make it even more economical for households and small businesses.
How to Get Started: The FiberFirst Setup Guide
Getting started with FiberFirst VoIP is simple and requires minimal equipment. You will need:
– An active FiberFirst internet connection
– A standard home phone (corded or cordless)
– An RJ-11 phone cable
Your phone connects directly to the FiberFirst ONT, which acts as the bridge between your phone and the fiber network, no separate VoIP adapter required.
Easy Installation & Number Porting
– Keep your existing phone number when switching
– FiberFirst handles the porting process for a seamless transition
– Service is billed on a single, convenient monthly statement