In the Community
What is Voice IP or VoIP?
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Our VoIP services allow you to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. While some VoIP services only… Read More
Do I need a phone line to utilize VoIP?
You do not need a phone line to utilize our VoIP services. The phone service is through the internet.
What features are included with the Voice IP service?
Our VoIP service features Caller ID, Call Forwarding, 3-Way Calling, Voicemail to Email, Call Screening, Emergency Calling, and Unlimited calls to the 48 contiguous states.
Can I transfer my existing phone number to FiberFirst?
Yes, we are able to port your current phone number to your existing or new internet account.
Can I use my existing phone with the Voice IP service?
Yes, almost all traditional phones, cordless or corded, will work with our VoIP service.
What is the procedure for changing my phone number?
To change your phone number, please contact our Customer Care team at 833-342-7444
How do I set up voicemail and manage greetings?
To change your voicemail setting, press star code *98 from the phone line, enter your pin, then press #. Once you have made any changes press # to save them.
How will my call quality be with internet phone?
As long as you have a fast and stable internet connection, VoIP calls tend to be crisp and clear with no latency issues, lag, or call dropouts.
Is there a mobile app for managing my Voice IP service?
At this time, there is not an app to manage your VoIP service.