How do I check the status of a trouble ticket?
Visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top or contact our Customer Care team at 833-342-7444.
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How do I check the status of my order?
Visit your online portal at https://login.fiberfirst.com/Account/SignIn and click on the products/order products tab or contact our Customer Care team at 833-342-7444
Can I get a different rate or change my services?
This can be done by visiting your online portal at https://login.fiberfirst.com/Account/SignIn or contacting our Customer Care team at 833-342-7444
Is there a limit to the number of devices I can connect to my account?
There is no limit to the number of devices you can connect to your account! Depending on the amount of devices in the household and the speed package chosen, some buffering may occur. Please contact us at 833-342-7444 to troubleshoot or increase your speed at any time!
How do I know if there’s an outage in my area?
Customers will receive email updates notifying them of an outage.
What is the procedure for relocating my service to a new address?
To transfer your internet service to a new address, please contact our Customer Care team, who will guide you through the relocation process seamlessly. 833-342-7444.
Do you offer a referral program?
Current customers can receive a credit to their account for every new customer referred, including residential and business customers. Learn more at fiberfirst.com/referrals.