Connecting you with internet at the speed of light!
Connecting you with internet at the speed of light!
We take the protection of your FiberFirst account information very seriously. Before any access to your account is granted, your CPNI password must be verified. You can learn more here.
Accounts are able to be transferred to a new address. There is a one time, $100 fee associated with transfer.
Your FiberFirst account number is on every bill, located at the top right of the page under the statement date. You can also find it in your FiberFirst welcome email.
Past due FiberFirst account payments can be made on our website or by calling our FiberFirst Customer Care team.
In order to restore service, a payment must be made online or via a Care Representative. Upon completing the payment, services will be restored within minutes.
Please contact our FiberFirst Customer Care team at 833-342-7444.
To submit a trouble ticket, sign in to your FiberFirst customer account. Click “Support” in the main menu and then “My Support Requests” in the pop-up. You can then follow the subsequent steps: 1. On the resulting page, click the blue “REQUEST SUPPORT” button on the right side and modal window will appear. 2. Click the dropdown “Select a Request Type” and select the service with which you need help. 3. Click “Select a Service”… Read More
Visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top or contact our Customer Care team at 833-342-7444.
To check the status of your order, sign in to your FiberFirst customer account and click on the products/order products tab. You can also contact our Customer Care team at 833-342-7444.
You can manage your services by signing in to your FiberFirst customer account. You can also contact our Customer Care team at 833-342-7444 to discuss with a specialist.