In the Community

Is there a limit to the number of devices I can connect to my account?

There is no limit to the number of devices you can connect to your FiberFirst account! Depending on the number of devices in your household, usage patterns, and your chosen speed package, some buffering may occur. Please contact FiberFirst Customer Care at 833-342-7444 to troubleshoot or upgrade your speed at any time.

How do I know if there’s an outage in my area?

If there is an outage in your area, FiberFirst customers will receive email updates with a notification.

What is the procedure for relocating my service to a new address?

To transfer your internet service to a new address, please contact our Customer Care team, who will guide you through the relocation process seamlessly. 833-342-7444.

Do you offer a referral program?

Yes! Current FiberFirst customers can receive a credit to their account for every new customer they refer, including both residential and business accounts. Learn more at fiberfirst.com/referrals or https://fiberfirst.com/referrals.