Connecting you with internet at the speed of light!
Connecting you with internet at the speed of light!
FiberFirst does not provide a specific warranty on installed devices or cables. Equipment supplied during your fiber optic installation is covered under general service support. For any issues after your installation appointment, contact FiberFirst support to resolve problems, ensuring a convenient fiber internet installation experience.
For post‑installation support or setup adjustments with FiberFirst, contact our Customer Care team at 833‑342‑7444. You can also log in to your account at FiberFirst.com, navigate to Support → My Support Requests, and submit a trouble ticket for any issues.
After your fiber optic installation, check that your internet is working by testing speed, Wi-Fi connectivity, and device access. Ensure the modem and router are powered and configured. Doing this during or right after your installation appointment ensures a convenient fiber internet installation and a fully functional FiberFirst connection.
The router and other equipment provided at installation remain the company’s property and are rented or loaned to you as part of the service. If you cancel service, you may be required to return that equipment.
There may be an additional cost if extra work or cable length beyond the standard installation is required. The standard install is included for certain plans, but if extra work is requested (e.g., special routing, extra cable runs) an extra fee may apply.
Yes, your FiberFirst fiber optic installation appointment can be affected by bad weather or power outages. Although the fiber network itself is highly reliable in most conditions, safety concerns and site access may force a technician to reschedule your installation appointment
Yes, FiberFirst does provide assistance with Wi‑Fi setup during your installation. We perform full Wi‑Fi coverage checks or in‑home optimization. Technicians will assist you in setting up a secure Wi‑Fi network during installation, utilizing our equipment.
You’ll know your fiber optic installation is successfully activated when the technician confirms service during your installation appointment. We will also send an email or SMS notification. This ensures a convenient fiber internet installation experience, so you can start enjoying high-speed internet immediately.
If the technician cannot complete your fiber optic installation on the scheduled date, FiberFirst will promptly reschedule your installation appointment at your convenience. Our team ensures a convenient fiber internet installation experience by providing timely updates and assistance until your service is successfully installed and fully operational.
Yes, FiberFirst offers fiber optic installation appointments on select weekends and holidays. You can choose a convenient fiber internet installation time that fits your schedule. Weekend or holiday installation appointment availability may vary by location, so check your confirmation email or contact support for specific scheduling options.