How do I install the app on an Android TV?
Please visit https://www.youtube.com/watch?v=sNCUdbmGROU to learn how to install an app on an Android TV.
In the Community
How do I install the app on an Apple TV?
Please visit https://www.youtube.com/watch?v=_dU4jo_yN1g to learn how to install an app on an Apple TV.
How do I install the app on an Amazon Fire TV?
Please visit https://www.youtube.com/watch?v=A1I6iU4eHBo to learn how to install an app on an Amazon Fire TV.
How do I get help with TV issues?
Please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team at 833-342-7444 for troubleshooting assistance.
What is Voice IP or VoIP?
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Our VoIP services allow you to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. While some VoIP services only work over your computer or a special VoIP phone, our services allow you to use a traditional phone connected to… Read More
Do I need a phone line to utilize VoIP?
You do not need a phone line to utilize our VoIP services. The phone service is through the internet.
What features are included with the VoIP service?
Our VoIP service features Caller ID, Call Forwarding, 3-Way Calling, Voicemail to Email, Call Screening, Emergency Calling, and Unlimited calls to the 48 contiguous states.
Can I transfer my existing phone number to FiberFirst?
Yes, we are able to port your current phone number to your existing or new account.
Can I use my existing phone with the VoIP service?
Yes, almost all traditional phones, cordless or corded, will work with our VoIP service.
What is the procedure for changing my phone number?
To change your phone number, please contact our Customer Care team at 833-342-7444