What measures are in place to ensure the safety of underground utilities during construction?
All construction work is done in accordance with city and state regulations. We take great care to ensure all utilities are properly located and marked.
In the Community
Will the construction process involve digging, and if so, how deep will it go?
In general, our fiber lines are buried 6 inches under the ground and in accordance with state and regional regulations. Our techs will clean up after themselves, so no need to worry.
How will the construction team address any disruption to driveways, sidewalks, or other paved surfaces?
In the event any damage to your property occurs due to installation issues, they will be fixed at no charge to you.
How will the construction team handle any landscaping or vegetation on my property?
In general, landscaping and vegetation beds are avoided and we try to be as careful as possible as to not disrupt anything on your property.
What safety measures are taken during the installation process?
Safety is paramount during the installation process. FiberFirst adheres to strict safety protocols that ensures the safety of team members, protection of underground utilities and the preservation of your property.
What is the warranty or guarantee for the physical construction work performed on my property?
In the rare event of property damage during installation, FiberFirst takes full responsibility for repairs, ensuring that your property is restored to its original condition at no additional cost to you.
Is there a post-construction cleanup process, and what does it entail?
Once installation is complete, FiberFirst technicians carefully clean the work area, leaving your property as pristine as they found it.
What should I do if the installation team encounters difficulties during the process?
Our expert installation team will be in constant communication with the homeowner, should any delays or issues arise.
Are there any environmental considerations during installation?
As part of our commitment to environmental stewardship, FiberFirst follows industry-standard regulations to minimize any ecological impact during installation, preserving the natural beauty of your surroundings.
Who do I contact if I have questions about your construction process?
Our dedicated Customer Care team is happy to provide any assistance you may need. Contact them at 833-342-7444