How do I set up voicemail and manage greetings?
To change your voicemail setting, press star code *98 from the phone line, enter your pin, then press #. Once you have made any changes press # to save them.
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How will my call quality be with internet phone?
As long as you have a fast and stable internet connection, VoIP calls tend to be crisp and clear with no latency issues, lag, or call dropouts.
What international calling options are available, and are there associated fees?
At this time we are not offering international calling plans, however we continue to explore options based on customer’s needs.
What do I do if I experience call quality issues?
Try unplugging the phone cord from the ONT and plugging it back in securely. If the quality you expect is still not as expected, please call our Customer Care team at 833-342-7444
Why do I do if I am not able to make or receive phone calls, or do not have dial tone?
Try unplugging the phone cord from the ONT and plugging it back in securely. If that does not work, please call our Customer Care team at 833-342-7444
Will my phone service go down when the Wi-Fi goes down?
Since our VoIP services are through an internet connection, you will need an active internet connection for your phone to work.
How do I block unwanted calls or set up call forwarding?
To block calls, dial the star code *60, enter your voicemail pin, then press #. Select the number you would like to block, press e, and then press #. To set up call forwarding, dial the star code *72, enter your voicemail pin, then press #. Enter the 10 digit phone number, press 1, then press #. You will then hear a message that the number is forwarded.
Is 911 service available through the VoIP phone, and how is it different from traditional phone service?
911 services are available through our VoIP services and will be routed to the nearest emergency center based off the location where the phone is registered. Important E911 Notice: Emergency 911 services through this device may be limited or unavailable under certain circumstances, including, but not limited to, the following: Interruption of your electrical service Internet connection disruption You have relocated service and have not updated your registration with FiberFirst
What is fiber internet?
Fiber internet is a high-speed broadband connection that uses fiber-optic cables, which transmit data as pulses of light. This technology allows for significantly faster data transfer speeds and greater reliability compared to traditional copper wire connections like DSL or cable internet. Fiber internet is ideal for activities that require high bandwidth, such as streaming, gaming, and large file transfers.
What speeds should I expect with FiberFirst?
With FiberFirst, you can expect speeds ranging from 500 Mbps to 5 Gig, depending on your selected package. You will experience symmetrical upload and download speeds for optimal performance. *5 Gig not available in all markets; advertised speeds based on wired connection.