Why do I do if I am not able to make or receive phone calls, or do not have dial tone?
Try unplugging the phone cord from the ONT and plugging it back in securely. If that does not work, please call our Customer Care team at 833-342-7444
In the Community
Will my phone service go down when the Wi-Fi goes down?
Since our VoIP services are through an internet connection, you will need an active internet connection for your phone to work.
How do I block unwanted calls or set up call forwarding?
To block calls, dial the star code *60, enter your voicemail pin, then press #. Select the number you would like to block, press e, and then press #. To set up call forwarding, dial the star code *72, enter your voicemail pin, then press #. Enter the 10 digit phone number, press 1, then… Read More
Is 911 service available through the VoIP phone, and how is it different from traditional phone service?
911 services are available through our VoIP services and will be routed to the nearest emergency center based off the location where the phone is registered. Important E911 Notice: Emergency 911 services through this device may be limited or unavailable under certain circumstances, including, but not limited to, the following: Interruption of your electrical service… Read More
What is fiber internet?
Fiber internet is a high-speed broadband connection that uses fiber-optic cables, which transmit data as pulses of light. This technology allows for significantly faster data transfer speeds and greater reliability compared to traditional copper wire connections like DSL or cable internet. Fiber internet is ideal for activities that require high bandwidth, such as streaming, gaming,… Read More
What speeds should I expect with FiberFirst?
With FiberFirst, you can expect speeds ranging from 500 Mbps to 5 Gig, depending on your selected package. You will experience symmetrical upload and download speeds for optimal performance. *5 Gig not available in all markets; advertised speeds based on wired connection.
Is fiber internet faster than cable?
Yes, fiber internet offers speeds up to 30x faster than cable internet. Fiber-optic technology can deliver much higher data transfer speeds and greater bandwidth compared to cable, allowing for faster download and upload speeds. Fiber internet is also less prone to interference and signal degradation over long distances, providing a more reliable connection.
What internet speed options are available, and how do I choose the right one for me?
FiberFirst offers a range of speed options from 500 Mbps to 5 Gig, each tailored to accommodate various online activities and the number of connected devices in your home. When selecting a plan, consider your household’s internet usage patterns and the number of devices requiring connectivity. *5 Gig not available in all markets; advertised speeds… Read More
Can I upgrade my internet plan at any time, and how is the process?
Yes, you can upgrade your internet plan at any time by contacting our Customer Care team at 833-342-7444. You can also upgrade through your portal or by speaking to your technician during initial installation.
Can I use my own router, or is equipment provided by FiberFirst?
FiberFirst provides everything needed for wireless internet setup, however most routers will work if you choose to utilize your own equipment.