How do I set up a secure Wi-Fi network?
FiberFirst technicians will assist you in setting up a secure Wi-Fi network during installation, utilizing our equipment to establish a protected connection.
In the Community
How do I set up the Nokia Wi-Fi app?
The Nokia Wi-Fi app can provide easy set up and configuration, network monitoring, device management, parental controls, and more. Please search ‘Nokia WiFi’ if your App Store to download.
I forgot my Wi-Fi password. How do I recover or change it?
To recover or change your Wi-Fi password, perform a factory reset on the bottom of your device. If you need further instructions on how to do this, please contact our Customer Care team. You can also access the Nokia app on your phone, where you are able to change your password.
Why don’t my internet speed test results match my plan?
FiberFirst technicians will verify speeds at the time of installation. Advertised speeds are based on a wired connection. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer… Read More
What do I do if I experience slow internet speeds or lose connection?
We suggest unplugging your router, waiting a minute or two, and then plugging it back in. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team… Read More
How do I troubleshoot my router?
For further Restarting Nokia Combo Unit and Nokia Combo Unit With Router: Unplug the power cable from your router Wait for at least 10 seconds Plug the power cable back in Wait for the router to fully restart Combo Units have a button above the power cord that can be used to turn the Modem… Read More
Why doesn’t my device connect to Wi-Fi?
Try unplugging the router, double check that you have input the right password on the correct network, or check that the device you are using is outdated. For additional help, contact our Customer Care team at 833-342-7444.
Do I need to update my router firmware?
Firmware will be updated remotely from FiberFirst across our entire network periodically. You do not need to update.
What is the policy on network maintenance and downtime?
Customers will receive advance notice of any planned network maintenance or downtime, with notifications provided at least 24 hours in advance (barring an emergency). Our scheduled downtime is typically handled overnight.
How do I set up parental controls?
Parental control options can be obtained using the Nokia Wi-Fi app.