In the Community

What is an Evo Force 1 box?

An Evo Force 1 box is sold through FiberFirst for $100 and provides additional features including a universal discovery, search and recommendation experience that includes content from FiberFirst TV as well as subscription services like Netflix, MAX, Disney+, Amazon Prime, etc.

How do I compare plans?

Please visit https://fiberfirst.com/channel-info/ to select your market and compare packages.

How do I view a channel guide?

Please visit https://fiberfirst.com/channel-info/ to select your market to view your local channel guide. Please note there is a PDF available, but updates on occasion.

Is there a video to learn more?

Please visit https://www.youtube.com/watch?v=rcpHXot6QQA to watch a short video to learn more about FiberFirst TV

How do I install the app on an Android TV?

Please visit https://www.youtube.com/watch?v=sNCUdbmGROU to learn how to install an app on an Android TV.

How do I install the app on an Apple TV?

Please visit https://www.youtube.com/watch?v=_dU4jo_yN1g to learn how to install an app on an Apple TV.

How do I install the app on an Amazon Fire TV?

Please visit https://www.youtube.com/watch?v=A1I6iU4eHBo to learn how to install an app on an Amazon Fire TV.

How do I get help with TV issues?

Please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team at 833-342-7444 for troubleshooting assistance.

What is Voice IP or VoIP?

Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Our VoIP services allow you to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. While some VoIP services only work over your computer or a special VoIP phone, our services allow you to use a traditional phone connected to… Read More

Do I need a phone line to utilize VoIP?

You do not need a phone line to utilize our VoIP services. The phone service is through the internet.