Connecting you with internet at the speed of light!
Connecting you with internet at the speed of light!
Yes, fiber internet offers speeds up to 30x faster than cable internet. Fiber-optic technology can deliver much higher data transfer speeds and greater bandwidth compared to cable, allowing for faster download and upload speeds. Fiber internet is also less prone to interference and signal degradation over long distances, providing a more reliable connection.
FiberFirst offers a range of speed options from 500 Mbps to 5 Gig, each tailored to accommodate various online activities and the number of connected devices in your home. When selecting a plan, consider your household’s internet usage patterns and the number of devices requiring connectivity. *5 Gig not available in all markets; advertised speeds based on wired connection.
Yes, you can upgrade your internet plan at any time by contacting our Customer Care team at 833-342-7444. You can also upgrade through your portal or by speaking to your technician during initial installation.
FiberFirst provides everything needed for wireless internet setup, however most routers will work if you choose to utilize your own equipment.
FiberFirst technicians will assist you in setting up a secure Wi-Fi network during installation, utilizing our equipment to establish a protected connection.
The Nokia Wi-Fi app can provide easy set up and configuration, network monitoring, device management, parental controls, and more. Please search ‘Nokia WiFi’ if your App Store to download.
To recover or change your Wi-Fi password, perform a factory reset on the bottom of your device. If you need further instructions on how to do this, please contact our Customer Care team. You can also access the Nokia app on your phone, where you are able to change your password.
FiberFirst technicians will verify speeds at the time of installation. Advertised speeds are based on a wired connection. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team for troubleshooting assistance.
We suggest unplugging your router, waiting a minute or two, and then plugging it back in. If you have a consistent issue, please visit your online portal at https://login.fiberfirst.com/Account/SignIn and once you sign in, click on Support, then My Support Requests tab at the top and complete the form, or contact our Customer Care team for troubleshooting assistance.
RESTARTING NOKIA COMBO UNIT and NOKIA COMBO UNIT WITH ROUTER Unplug the power cable from both the router and ONT (Optical Network Terminal). Wait at least 10 seconds. Reconnect the power: First, plug in the ONT. Wait until two green lights appear. Then, plug in the Nokia router. If the second light on the ONT turns red, contact Customer Care at 833-342-7444. After both devices reboot, test your internet connection. If it’s still not working,… Read More