Why are my service changes not reflected in last month’s bill?
If changes to service were made after the 15th of the month, it will not be reflected until the following month’s bill.
In the Community
What can I expect after disconnecting service?
Your final billing statement will be sent out on the following 15th of the month. If equipment needs to be returned, the Customer Care team will email you a shipping label. If we can support you with transferring service, or reconnecting in the future, please call us anytime at 833-342-7444.
How are services billed when I disconnect?
If you cancel within your current billing cycle, you can continue to enjoy FiberFirst services until your billing period ends.
What do I do with my equipment after cancelling service?
If equipment needs to be returned, the Customer Care team will email you a shipping label.
How do I access my account?
To access your FiberFirst account please visit: [https://login.fiberfirst.com/Account/SignIn]
How do I create a new account with FiberFirst?
To create a new FiberFirst account, please visit: https://login.fiberfirst.com/Account/Register
What information is required to verify and activate my account?
To verify and activate your FiberFirst account, you need to provide your Account Number and CPNI Password. You will receive these details via email after registration.
How do I update my contact information on my account?
Please call our FiberFirst Customer Care team at 833-342-7444 to update your contact information.
What should I do if I forget my account password?
If you forget your password for your FiberFirst account, visit FiberFirst.com and click on “Customer Login”. Then, select “Forgot Password” and you will receive instructions to reset it.
Can I change the email associated with my account?
To change the email associated with your FiberFirst account, please call our Customer Care team at 833-342-7444.